In case you didn't know.
I got hacked about a week ago, according to arena net it is my fault, which is probably the case. I put in a support ticket and the response was
“Please do not use the same password that you used previously, because the person who changed your account name knows the previous password and that knowledge poses a security risk. For added security, please change the password on your e-mail account as well. Please note that your email account password should NOT be the same as your Guild Wars 2 password. Also, please be aware that the Support Team is unable to restore any missing Characters or Items.”
OK, so? What’s the question?