Inadequate reporting system

Inadequate reporting system

in Account & Technical Support

Posted by: Leuca.5732

Leuca.5732

As those of us who Duel/SPvP on occasion know, the current exploitation of the Legacy of the Foefire map is getting out of hand. Unfortunately, the in-game report system lacks an option to deal with this on-going problem. Although it seems unlikely to be able to track such behavior, given that it’s not really messing with the game so much as exploiting for personal gain and doesn’t use any sort of botting software, is there some way we can get more thorough intervention on Anet’s part? Not just for this map, but anywhere we see something being exploited. From what I understand it is not appropriate or within ToS to publicly report people on the forums.

Inadequate reporting system

in Account & Technical Support

Posted by: Smooth Penguin.5294

Smooth Penguin.5294

1) Why not post this in the SPvP forums, since it’s related to that, and not an Account problem

2) Since you didn’t explain what this “exploit” is, it’s hard to say if it’s even an exploit, or someone smartly using the map.

In GW2, Trading Post plays you!

Inadequate reporting system

in Account & Technical Support

Posted by: Leuca.5732

Leuca.5732

1) Why not post this in the SPvP forums, since it’s related to that, and not an Account problem

2) Since you didn’t explain what this “exploit” is, it’s hard to say if it’s even an exploit, or someone smartly using the map.

1) Because I’m pointing out the inadequacy of the report system.

2) They already know it exists; I’m using it as an example. This kind of topic belongs in support but doesn’t fit into any of the other subforums. If they deem it appropriate to move this thread, I couldn’t care less.

Inadequate reporting system

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

Here are some helpful tips about reporting exploits:

How do I report a violation?

If you encounter a player who you believe violates our guidelines with inappropriate actions, vulgar language, offensive character or guild names, advertising of cheats or exploits, or any other breaches of our User Agreement or Rules of Conduct, we’d like to know about it. Please use our online help tool’s Ask a Question tab at the top of this page to inform us of the violation.

Here are some examples of violation details that you should send in your report:

The name of the character being reported
The name of the character you were playing at the time of the encounter
The time and date of the incident (with time zone)
A description of the offending action, dialogue, or name
Screenshot(s) of the incident (please ensure any screenshots are in JPEG/.jpg or GIF/.gif format and under 2 megabytes total in size before you attach them to your message)
Any other details that you feel are relevant

We will use the information you have provided to investigate whether a violation of the rules has occurred. If we do find any rules have been broken, we will take action.