Incorrect password

Incorrect password

in Account & Technical Support

Posted by: Verdauga.2694

Verdauga.2694

Cant login.
I have reset my password numerous times and am able to login on the website, yet the client keeps telling me it is incorrect.
What do :(

[KnT] Beastgate
Preciousz – Warrior, Feelmysorrow – Guardian, Ineedsatisfaction – Elementalist

Incorrect password

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Are you possibly using your account name (Verdauga.2694) instead of your email?

Incorrect password

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

Your Account Name is your e-mail address, not your Display Name. If you’re still have difficulty after inputting your account-linked e-mail address and the correct password, then I would suggest you submit a ticket through “Support” above.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Incorrect password

in Account & Technical Support

Posted by: Behellagh.1468

Behellagh.1468

And remember your password is the same one you used to get here. I you forgot or mis-remembered you can always check what password the browser is using for you to log into the forums under the password manager section in your browser.

We are heroes. This is what we do!

RIP City of Heroes

Incorrect password

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

Oh yeah, account name. Display name. I keep mixing them up. SIGH.

Incorrect password

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Oh yeah, account name. Display name. I keep mixing them up. SIGH.

You and everyone else. Someday, in a perfect word, I will be in charge of naming… everything ! Muahahahahahaaaa!!

~ahem~

Seriously, we know that folks misunderstand. We’re even looking at making interface changes to help them know “Account Name = E-mail address” and not Account Name = Display Name." It’s an easy mistake to make!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)