Intruder login

Intruder login

in Account & Technical Support

Posted by: WeZeX.3157

WeZeX.3157

Q:

Hello, I have a question about login … i just got e-mail that someone from other side of planet tried to login to my account, I need to aprove it but of course I will not.

So I just want to ask if there is a way to stop guys like this … I know what he want to do at my account so … if there is some way to stop them i will be happy
(sending a pics …)

Ty for response,
WeZeX

Intruder login

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

A:

Hello, I have a question about login … i just got e-mail that someone from other side of planet tried to login to my account, I need to aprove it but of course I will not.

So I just want to ask if there is a way to stop guys like this … I know what he want to do at my account so … if there is some way to stop them i will be happy
(sending a pics …)

Ty for response,
WeZeX

The way to stop them is to do exactly what you did: To decline to accept the log-in attempt. There is no way to increase protection by saying “Do not allow any log-ins from [country]” because most account thieves have access to proxies, so while they may be located in Beijing, they may appear to be trying to log in from Boston.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Intruder login

in Account & Technical Support

Posted by: WeZeX.3157

WeZeX.3157

Ok, thank you very much
(PS: It was from Beijing …)

Intruder login

in Account & Technical Support

Posted by: Paarthurnax.8931

Paarthurnax.8931

Hello, I have a question about login … i just got e-mail that someone from other side of planet tried to login to my account, I need to aprove it but of course I will not.

So I just want to ask if there is a way to stop guys like this … I know what he want to do at my account so … if there is some way to stop them i will be happy
(sending a pics …)

Ty for response,
WeZeX

The way to stop them is to do exactly what you did: To decline to accept the log-in attempt. There is no way to increase protection by saying “Do not allow any log-ins from [country]” because most account thieves have access to proxies, so while they may be located in Beijing, they may appear to be trying to log in from Boston.

So how we are secure of this guys if they have proxies?, many of the reports in this forum said that they dont receive the email of login attempt, and how they are getting your passwords so easy?

Intruder login

in Account & Technical Support

Posted by: awkward.2198

awkward.2198

thats is the golden question

Intruder login

in Account & Technical Support

Posted by: Paarthurnax.8931

Paarthurnax.8931

thats is the golden question

Yeah, i`m scared, a lot of people are too, when I start searching for guild wars, i saw a lot of comments talking about how good ArenaNet are, but now I doubt that, people getting hacked without explanation, anet cant restore the accounts, how they get your passwords so easy? breach in the anet system? why the cellphone authenticator doesn`t help? where the new authenticator will come? and how will work? there is a lot of questions.

Intruder login

in Account & Technical Support

Posted by: WeZeX.3157

WeZeX.3157

thats is the golden question

Yeah, i`m scared, a lot of people are too, when I start searching for guild wars, i saw a lot of comments talking about how good ArenaNet are, but now I doubt that, people getting hacked without explanation, anet cant restore the accounts, how they get your passwords so easy? breach in the anet system? why the cellphone authenticator doesn`t help? where the new authenticator will come? and how will work? there is a lot of questions.

Yeah I hope it will come soon and I hope it will be best protect ever … I can not understand thiese noob hackers

Intruder login

in Account & Technical Support

Posted by: Bluestone.7106

Bluestone.7106

Hello, I have a question about login … i just got e-mail that someone from other side of planet tried to login to my account, I need to aprove it but of course I will not.

So I just want to ask if there is a way to stop guys like this … I know what he want to do at my account so … if there is some way to stop them i will be happy
(sending a pics …)

Ty for response,
WeZeX

The way to stop them is to do exactly what you did: To decline to accept the log-in attempt. There is no way to increase protection by saying “Do not allow any log-ins from [country]” because most account thieves have access to proxies, so while they may be located in Beijing, they may appear to be trying to log in from Boston.

So how we are secure of this guys if they have proxies?, many of the reports in this forum said that they dont receive the email of login attempt, and how they are getting your passwords so easy?

If the email login is bypassed it usually means the hacker also has access to the victims email account and has either changed the email associated with the gw2 account or they got to the login authentication email first and likely deleted it afterwards.

If your gw2 and email are compromised together you are in trouble. The first step to prevent this is to make sure you use different passwords for your email and game accounts. Another step is to have a unique email address for your gw2 account to prevent them having access to any sensitive information in your main email account.

There is other things too but those are a good start.

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