Guild Wars 2

I have submitted two tickets about questions about the game (both questions different) through the new support system and it says after I submit it that it was updated and it gives a number and that’s it I don’t get a confirmation email about them receiving my email and that it’s waiting to be reviewed or anything. Is this normal? Are they simply too busy or are they not getting my requests?

Sir Zantius Alatso.4952:

I have submitted two tickets about questions about the game (both questions different) through the new support system and it says after I submit it that it was updated and it gives a number and that’s it I don’t get a confirmation email about them receiving my email and that it’s waiting to be reviewed or anything. Is this normal? Are they simply too busy or are they not getting my requests?

Sorry guys I completely forgot to check my junk folder there indeed I found my confirmation I apologize