Guild Wars 2

My other account got blocked from anything related to Guild Wars 2 for no apparent reason. Yesterday i got hacked and i lost all my characters and i contacted Anet support team and they restored my account and switched to another e-mail i provided. Today i started leveling a new toon, cause what else, and suddenly i got banned. The message was " Your Guild Wars 2 account was suspended for unacceptable behavior."
I mean wtf? What did i do? I got hacked, got helped by the support team and started to level a new toon and i get banned?
The account is PhizMeister.

Maybe you did something unacceptable before the hacking. They log everything since the start of the account, so if they find some bad words since then, you will get suspended. So maybe because you reported the hack that they looked in all the log files to see what happened.
Just contact the support again to get more information.

hoegarden.4287:

Maybe you did something unacceptable before the hacking. They log everything since the start of the account, so if they find some bad words since then, you will get suspended. So maybe because you reported the hack that they looked in all the log files to see what happened.
Just contact the support again to get more information.

I will contact the support once their support site is back online, but the funny thing is that i was gearing this account for the past week, and i only entered on my main account to send gold or something i needed. I mean i had no interaction with other players, and i never sweared or went into an argument and my guild can back me up on this.
Well now i’m playing the waiting time again.

The support site is up and running, though the system has changed. You now need to go through the faq’s before reaching the ‘submit a request’ option (or atleast it seems).

As for speculating what the reasons are, that is off little use. Anet can give you more details bout the suspension. Keep in mind they wont give you any direct proof.

Good Luck and hope everything turns out allright.

I managed to reply through e-mail since i just got answered that they can’t restore my account because they didn’t find any log about hacking… So my character which i put over a year of work into is lost forever.
I’m not that upset because its all a game, but this ban i feel was just wrong.

Ok now i got another problem besides the ban. On this account all my characters appear as offline. I cannot whisper, i cannot talk in guild or on normal and i can’t join any dungeon… What the hell is going on?