Guild Wars 2

Hi i just purchased a set of 5 Black Lion Chest Keys upon which nothing happened other than the gems being removed from my balance. This is the first issue i’ve had with the gem store since release and cant understand why its fine to take gems but not supply items bought could someone please look into this as its abit frustrating considering there is no way to bring this up in game and im out 450 Gems.

rabs.8196:

Hi i just purchased a set of 5 Black Lion Chest Keys upon which nothing happened other than the gems being removed from my balance. This is the first issue i’ve had with the gem store since release and cant understand why its fine to take gems but not supply items bought could someone please look into this as its abit frustrating considering there is no way to bring this up in game and im out 450 Gems.

In the daily update page it was stated that this was a known problem and the missing items will be getting added to the accounts.

Kevhoran.1780:

rabs.8196:

Hi i just purchased a set of 5 Black Lion Chest Keys upon which nothing happened other than the gems being removed from my balance. This is the first issue i’ve had with the gem store since release and cant understand why its fine to take gems but not supply items bought could someone please look into this as its abit frustrating considering there is no way to bring this up in game and im out 450 Gems.

In the daily update page it was stated that this was a known problem and the missing items will be getting added to the accounts.

Appreciate the heads up i didn’t notice it there, greatly appreciate the time you took to let me know. Happy hunting

rabs.8196:

Kevhoran.1780:

rabs.8196:

Hi i just purchased a set of 5 Black Lion Chest Keys upon which nothing happened other than the gems being removed from my balance. This is the first issue i’ve had with the gem store since release and cant understand why its fine to take gems but not supply items bought could someone please look into this as its abit frustrating considering there is no way to bring this up in game and im out 450 Gems.

In the daily update page it was stated that this was a known problem and the missing items will be getting added to the accounts.

Appreciate the heads up i didn’t notice it there, greatly appreciate the time you took to let me know. Happy hunting

Ofc, if we can’t help each other out why both playing in an online community right? ^^ Enjoy the game and hopefully you get your keys soon

I want my keys too same thing happened to me, being waiting a couple of days now and no response from them yet.

Judging by the fact they said they are getting all the items to the respective people I doubt they will give you a real reply until the reply that it has been fixed up for you, otherwise it just costs extra time.

Deleted another post because i didn’t see this one. I didn’t get my purchases either. Pretty lame considering most of the items on there seem hardly worth the price. Hopefully things get fixed soon.

They should be suspending any further transactions from being placed in order to prevent anymore people from having to go through the same situation that arent aware of the issue and hence buying an item more than once thinking it hasnt gone through but then again i guess that wouldnt be in Anet’s interest the more people multiple purchase the more gems wasted the more gems need to be rebought. I mean why else is the Gem store still live if people arent getting what they are paying for?

rabs.8196:

They should be suspending any further transactions from being placed in order to prevent anymore people from having to go through the same situation that arent aware of the issue and hence buying an item more than once thinking it hasnt gone through but then again i guess that wouldnt be in Anet’s interest the more people multiple purchase the more gems wasted the more gems need to be rebought. I mean why else is the Gem store still live if people arent getting what they are paying for?

Everything is getting reimbursed for those who are having problems, but a lot of people are able to use both the trading post and the gem store with no problem

Yes but what im saying is even though people are being reimbursed it doesnt really stop the issue of being charged twice for the same item. In my case when i bought the keys initially it looked like i didnt click on the Confirm button quick enough when in fact i had its just there was no notification that the transaction went through so i tried again at which point i ended up buying 2x 5 Keys instead of 1. Reimbursed is fine but bottom line is whats the point if someone does the same with items they dont want 2 of or even more.

rabs.8196:

Yes but what im saying is even though people are being reimbursed it doesnt really stop the issue of being charged twice for the same item. In my case when i bought the keys initially it looked like i didnt click on the Confirm button quick enough when in fact i had its just there was no notification that the transaction went through so i tried again at which point i ended up buying 2x 5 Keys instead of 1. Reimbursed is fine but bottom line is whats the point if someone does the same with items they dont want 2 of or even more.

I agree and I do hope that they notice it and just reimburse reset with gem store (so do not give any items, just the gems back) that way nothing would be wrong and things would go back to before things were clicked multiple times.

That would work right?

That would be the best solution to the problem, lets just hope thats the road they go down. :|

I hope so too for everyone who used the gem store as this would cause the least complaints afterwards I think