Guild Wars 2

I’m not sure if this is the right area for this post but I’ve been having some issues with having items missing from my account lately. I was in Lion’s Arch today and went to equip an exotic staff that I had and found it wasn’t in my bank or inventory. I doubt I was hacked because the staff was soulbound and besides, I had a few other non-soulbound exotics in my inventory and if I was hacked, I’m sure those would have disappeared. But I still have those.

Also, at a much earlier date, upon my completion of Fractals of the Mist in my daily chest, I received an Ascended ring. I absolutely withdrew it from the daily chest and saw it in my inventory. But upon my entrance to Lion’s Arch, it was missing. I never reported this because I figured it was just hopefully a one-time thing and it wasn’t that big of an issue. But then it happened again, with my staff. Ascended rings are also soulbound, which is probably just a coincidence.

I would also like to point out that the staff I had was also gained from Fractals of the Mists, except it was transmuted with another staff for statistics much later and was looted, when I got it, after killing a normal foe in the War-zone fractal (Which I think is the Ascalonian one), instead of the daily chest.

Account Name: Tom.8029
Character name: Arcane Majesty
Server: Fort Aspenwood

I’m not sure what exactly can be done about this. I’m pretty certain there was no unauthorized entry to my account because I have IP address confirmation up and was not notified. I am also 100% positive it was not accidentally salvaged, destroyed or sold to a merchant by me. Some feedback would be appreciated.

Your best bet is to file a ticket with support. This can’t be solved through the forum.

Only thing I can think of is that you might have put it in another characters inventory cause that’s the only thing you haven’t mentioned. Other then that, a ticket is the way to go

Well, the items are soulbound. So I’d never give them to other characters, not even to hold them. I checked anyway and no luck, but thank you.

Was worth a shot though

Then a ticket is the next step, they might be able to see what happened.

Just filled out a ticket. Thanks.

Nope. The account is mine alone. I was told there was nothing they could do about the issue.