Just bought game, permanently banned.

Just bought game, permanently banned.

in Account & Technical Support

Posted by: queeb.8075

queeb.8075

I just purchased the game today, since half off seemed like a good deal. I had an already active account since I applied to (and played) beta way back 2 years ago. I added the game to my account no problem, downloaded the game and went to log in and it says my account is permanently banned for botting. I’m not sure how that’s possible since I never had the retail game on my account as far as I’m aware, and it let me add the serial number to my account no problem at all. Any help would be appreciated!

Just bought game, permanently banned.

in Account & Technical Support

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

You will need to contact the CS Team for assistance. Top of Page – Support – Submit a Request.

Good luck.

Just bought game, permanently banned.

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We will be happy to help you with this, it’s really puzzling! Please do submit a ticket (I don’t think that I see one yet) and we’ll get this sorted out for you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Just bought game, permanently banned.

in Account & Technical Support

Posted by: queeb.8075

queeb.8075

Hey Gaile!

I submitted one on friday looks like, 839667 is the ticket number. Any help sorting it out would be much appreciated!

Thanks.

Edit: Make that saturday.

Just bought game, permanently banned.

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Hey Gaile!

I submitted one on friday looks like, 839667 is the ticket number. Any help sorting it out would be much appreciated!

Thanks.

Edit: Make that saturday.

Thanks for the info. I see an agent responded yesterday at 3:15 PM Pacific time. Can you please review that response and see if it fully addresses the issue you were having?

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet