Just got hacked
ArenaNet Communications Manager
You will hear back within minutes, from an agent within a few hours, as most, and the matter should be resolved in a day or two, pending review and verification.
If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thank you for a reply, I hope my issue gets resolved without any complications.
Hmm well so today i got my account restored but when i logged in all but 1 toon was gone.since i already had a ticket do i need to send another to get my stuff restored?its been almost 4hrs since i added to my orginal ticket and no word.
Hmm well so today i got my account restored but when i logged in all but 1 toon was gone.since i already had a ticket do i need to send another to get my stuff restored?its been almost 4hrs since i added to my orginal ticket and no word.
Wait. Recently it is said that they are fast.
An update to the existing ticket should be sufficient. After all the account restoration is someway linked to being hacked.