Karma Weapon Exploiter Appeals

Karma Weapon Exploiter Appeals

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

There are several questions about those who took advantage of the Karma Weapons exploit and when their appeals will be addressed. Please be aware that these appeals will be reviewed and answered, but we’re focusing the majority of our efforts on helping compromised players get back into the game.

These issues will be addressed as soon as possible.

I am going to merge the various tickets on this subject to keep things tidy.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

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Posted by: Uc Night.8290

Uc Night.8290

Some of us morons that used the exploit and submitted the appeal through the proper process and were “accepted” are still banned. None of us seem to be able to get an official response either. My ticket keeps getting what seem to be automated responses. Truthfully I would just like to know if I should buy a new game or will I be included in the group of people who get’s to have the appeal. I have submitted a query in just about every way possible and have received virtually no answers from anyone. I suppose curiosity may have killed the cat in my case.

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Posted by: Lyralei.5920

Lyralei.5920

Mine’s still stuck at pending for the last 3~4 days as well. To clarify, while I was banned, my display name changed from Alexandriea.2901 (now, non-existent) to Lyralei.5920. I did not have any hand in this — The last response I got from support was that my account could not be found.

#120830-017629
DISP: Lyralei.5920
IGN: Alexandriea

Would appreciate some follow up for all of us still locked out from the game. We really do want to play again and we really do want to delete the karma vendor related items, but support really hasn’t been around at all.

I understand that Monday was Labour Day in the states, but no news as of today? I’ve even had guild mates who submitted tickets many hours after getting approved.

Best regards,
-A.

(edited by Lyralei.5920)

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Posted by: Sjoohnnie.1587

Sjoohnnie.1587

Also still banned.

Reference: 120831-001103

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Posted by: Uc Night.8290

Uc Night.8290

I suppose I ought to provide my reference number here as well.
120831-001272

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Posted by: Lyralei.5920

Lyralei.5920

You could possibly edit the first post with a list of all those still banned and their reference numbers if you’d like.

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Posted by: miragino.6971

miragino.6971

Number of reference
120831-008933

My ticket is approved, but I am still permabanned

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Posted by: Coldpurple.5124

Coldpurple.5124

Same here, submitted my ticket 4days ago, got it approved, but still permabanned…

Number of reference :
120831-009628

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Posted by: Atax.5867

Atax.5867

Same

120831-002636

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Posted by: Uc Night.8290

Uc Night.8290

I really don’t understand this. I’ve read online that people who used this exploit to get thousands of gems and hundreds of gold have already been unbanned.. here I am, perma banned, with 20 weapons sitting in storage ready to be deleted instead of used on my character. It’s ridiculous really.

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Posted by: impi.5397

impi.5397

Same

120831-006089

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Posted by: FoxyKing.1247

FoxyKing.1247

Same here, Still banned for “72” hours since 30.08. If you could unban me this would be great!

120831-007952

(edited by FoxyKing.1247)

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Posted by: Luna.3275

Luna.3275

Same problem here, ticket number:
120831-009218

I posted this problem already on reddit and on twitter, got no helpfull answers.
Reddit Link: http://redd.it/zbs63

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Posted by: Uc Night.8290

Uc Night.8290

With the large amount of people this seems to involve it’s kind of a slap in the face that they have yet to even say anything about this. They HAVE to know about it. I know I have personally sent messages in any way possible. even tried calling the company.

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Posted by: Sinclair.3106

Sinclair.3106

Soo … same here if it can be usefull :

120831-009379

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Posted by: Uc Night.8290

Uc Night.8290

third oldest post on this forum and it’s looking like we are not gonna receive an answer on this medium either. Looks like I might be going to buy the game again tomorrow and just cut losses.

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Posted by: Uc Night.8290

Uc Night.8290

Thank you guys for a reply. It’s nice to at least know that we are not left out in the cold when others have been let back in.

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Posted by: Lyralei.5920

Lyralei.5920

Glad to finally see a reply, thanks Gaile. Bit disappointed that I can’t play with my friends, but I’m in no position to complain.

Cheers.

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Posted by: Cyrdead.3156

Cyrdead.3156

approved [Problème: 120831-004682] at 6h am (paris GMT)
Approved but still banned.

Time up on the “We received your answer and we will unban your Guild Wars 2-Account within the next 72 hours”

some frends got unban 03/09/2012 08h am , and me i just w8.

ps: sorry for my bad english and thanks Gaile for this reply (french forum lock all topic on ban problem)

(edited by Cyrdead.3156)

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Posted by: Mocho.4950

Mocho.4950

Same 120831-010667

Some friends that were banned are playing from 2 days ago.

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Posted by: Rizla.1023

Rizla.1023

Same issue here ticket num: 120831-000231

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Posted by: Old Tony.5983

Old Tony.5983

Number of reference: 120831-003652
Approved but still banned

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Posted by: ncer.6803

ncer.6803

now my account is 124h banned, on monday 02:49h i got the email they would unban me in the next 48h… so time is up, what now?
Number of reference: 120831-006932

still karma banned
status: "Karma Weapons Exploit Appeal – Unbanned
ticket: 120831-006932

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Posted by: Tollwut.9840

Tollwut.9840

Same issue here.
Number of reference: 120831-020625
Approved over 50 hours ago. unban should have been happened since then (they told it will happen in next 48 hours, then).
I’m just wondering why so many karma exploiters are able to play again since 2 days and we still have to wait :-/

(edited by Tollwut.9840)

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Posted by: Shadowize.2730

Shadowize.2730

Same here.
Number of reference
120831-003604

It is approved, but I am still permabanned. I seriously want to play again :/

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Posted by: Oristal.3178

Oristal.3178

Same here.
Number of reference : 120831-005220

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Posted by: lamano.2657

lamano.2657

Number of reference: 120831-004305
Approved but still banned

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Posted by: Nei.2069

Nei.2069

Number of reference: 120831-002022
Approved but still banned

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Posted by: Sinclair.3106

Sinclair.3106

120831-009379

approved since 3 days ..

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Posted by: Navaros.2594

Navaros.2594

Number of Ref: 120831-000593
Also got my ticket approved this morning, but still cannot login.

All my friends got unbanned on monday morning, o well

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Posted by: ghost.8523

ghost.8523

120831-003500

I was approved like 4 days ago. Got the email saying I would be unbanned “in the coming hours” ~55 hours ago.

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Posted by: Xael.7802

Xael.7802

Number of reference: 120831-007738
Approved but still banned

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Posted by: Zazi.9345

Zazi.9345

120831-008777
Approved but still banned. Thanks for your help besides.

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Posted by: Hawkmoon.6154

Hawkmoon.6154

I dont understand why some people get their account unbanned after the 72 hours punishment and other still can’t play after six days blocked and with no plan or any information about when we will have the same right.

Six days blocked and it seems my 72 hours punishment started yesterday afternoon. How funny…

Mi ticket, updated at least four times but still unresolved, is: 120831-009068

(edited by Hawkmoon.6154)

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Posted by: Steph.7645

Steph.7645

Still banned, ticket #120830-018193

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Posted by: FOSKE.3529

FOSKE.3529

Hello sir,

Someone answered me and said that my account will be unban in the next 72h, but i waited over 6 days now.

If you could unban my account, thanks GailGray!

120831-000215 ~approved
Updated
08/30/2012

120831-008534 => this ticket was answered by a GM and i had to say back that i will honor my words deleting items but my ticket was not approved.
Duplicate
08/31/2012

(edited by FOSKE.3529)

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Posted by: Lino.4371

Lino.4371

Still banned, ticket 120904-003964

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Posted by: Xpieur.7413

Xpieur.7413

Same problem, still banned and not approuved, ticket 120831-014692.

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Posted by: Hika.9423

Hika.9423

Still banned

Karma Weapons Exploit Appeal – Approved
120831-004108

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Posted by: Nuisible.3489

Nuisible.3489

Hi,
I’m still banned :
Karma Weapons Exploit Appeal-Approved – 120831-011632
Thanks

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Posted by: Kornolio.4579

Kornolio.4579

Still banned.
The status of my ticket is awaiting Approval but the subject say approved.
The number reference of ticket is 120831-008465.

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Posted by: Khaael.9837

Khaael.9837

Hi,
I’m still banned :
Karma Weapons Exploit Appeal-Approved
The number reference of ticket is 120831-002678.
thanks

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Posted by: arkaii.1758

arkaii.1758

I’m still banned :
Karma Weapons Exploit Appeal
The number reference of ticket is: 120831-007404
thank you

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Posted by: Sick.7623

Sick.7623

Still banned
Ticket subject changed to: “Karma Weapons Exploit Appeal – Approved” 2 days ago

Ticket Ref: 120831-006375

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Posted by: Impresan.5840

Impresan.5840

Still banned since friday
karma_weapons_exploit – approved
120831-009059

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Posted by: Uc Night.8290

Uc Night.8290

I just went and bought a new copy. If I get my other one back then cool. But I highly doubt any of us are going to get it back. My ticket hasn’t even been touched in a few days.

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Posted by: Ydobemos.7283

Ydobemos.7283

Well, same here.
I wrote to the European Support. I really appretiate the work you guys put into the game and of course we need to be punished for what we did, but leaving someone haging in mid air is what we could call cruel and unusual punishment.
I have been approved for a couple days by now, had a GM answering me that I will be unbanned in 48 Hours. After the time ran out I asked what happened about the unbanning, but no reaction yet.

If it is any help:Karma Weapons Exploit Appeal – approved
Reference Number:120831-008118

All I actually want to know, if I should go out and buy a new copy, or if you guys keep real to your promise and unban us.

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Posted by: Luna.3275

Luna.3275

Well but when we dont get our accounts back we should get our money back or not?
I mean anet promised use to turn the permaban int a 72 hour and when nothing happens they block our accounts for no reason.
I played gw1 for 5 years and I rlly want to play gw2 but i wont buy another copy. I payed 70€ + 20€ for gems on my account and all my achieves in the hom would be gone (50 points!). I just hope I can play soon or I will try to get my money back and quit.

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Posted by: VanderBeltLegacy.4736

VanderBeltLegacy.4736

suffer guys, exploits are well known to be strictly against EULA if you squirming in the wind is making you edgey, you guys deserve it, compromised accounts are way bigger issues then people who exploited a bug and abused the game…you guys will be unbanned, your just not a priority compared to bigger issues, world select is a bigger issue then exploiters, to be fair, with it being such a well known rule, your lucky it was temporary.

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Posted by: CureForLiving.5360

CureForLiving.5360

suffer guys, exploits are well known to be strictly against EULA if you squirming in the wind is making you edgey, you guys deserve it, compromised accounts are way bigger issues then people who exploited a bug and abused the game…you guys will be unbanned, your just not a priority compared to bigger issues, world select is a bigger issue then exploiters, to be fair, with it being such a well known rule, your lucky it was temporary.

A bit harshly stated but the core of it seems correct, the game came out only a few weeks ago so there’s a lot of stuff that needs addressing and fixing. Eventually the bans will be lifted, so sit tight and ride it out.