Loged in for first time in 6 months; Banned

Loged in for first time in 6 months; Banned

in Account & Technical Support

Posted by: Mihub.3940

Mihub.3940

As title says. I stoped playing the game shortly after it came out because i was too busy and now that I have free time, I thought id get back into it. However, when i log in it tells me i have been banned for gold farming. How is this even possible? I was lvl 18 I believe when I quit and i’m famous for being lazy and never having gold in other games….is there a way i could get rid of this ban since there has obviously been a mistake?

Loged in for first time in 6 months; Banned

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

It looks like your account was hacked. You will need to contact support.

Go to: https://en.support.guildwars2.com/
Then to “Ask A Question” to make a ticket.

If your account is stripped, it’s possible that you might be able to get an account restoration. That depends on whether or not it happened before or after this was put into the game. It’s a one time only thing though. So you might be better off just starting over and holding that in case you really need it one day.

Make only one ticket. Making multiple tickets slows the process down. If you need to contact support, you update the ticket that you made.

Loged in for first time in 6 months; Banned

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

As title says. I stoped playing the game shortly after it came out because i was too busy and now that I have free time, I thought id get back into it. However, when i log in it tells me i have been banned for gold farming. How is this even possible? I was lvl 18 I believe when I quit and i’m famous for being lazy and never having gold in other games….is there a way i could get rid of this ban since there has obviously been a mistake?

Your account was blocked 7 months ago for gold sales. If you were not involved in gold sales, the team will be happy to help you. Contact contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet