Guild Wars 2

Riznar.3625:

So I have spent the better part of an hour trying to log on. I would click log on in the game client and wait for the email but it would never send. So I came to the website here looking for answers or solutions. Try to log on to the website and it wants me to do the same thing. Obviously this is an issue as it isn’t giving me the email to authenticate anyways. After about 5 more tries i finally get an email. Was there server issues or something else wrong here?

Also while I was searching for a solution I found a place on the website that stated I could recover info if I was unable to use the authentication. But it requires my serial number. I bought the game online and apparently have lost the serial number. Is it possible to recover the number in case future issues arise?

I do not think we can give you the serial code, although you can ask Support about that. If you continue to have issues, you’re welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page and they can help you out.

For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.