(edited by Moderator)
Lost 2 account
ArenaNet Communications Manager
Hello. I’m lost 2 my accounts. I think, i was hacked. What i can do than return my accounts. Unfortunately i don’t have access for both mails.
1st account – [REDACTED]
2nd account – [REDACTED]
thx for help.
Please don’t put account names in the forums. I have redacted those names.
Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I would suspect he didn’t lose his accounts. A lot of people are suffering the same “trial account” error and subsequent inability to access their account