Q:
Lost my serial code ?
ArenaNet Communications Manager
A:
So.. im thinking about getting a new computer but i then realized i lost my serial code for Guild wars 2, if i want to install the game onto a different computer do i need the serial code ? if yeah ? what should i do :’(
You can install using your account credentials. However, if you need assistance in the future, you’ll want to be sure that all the personal information on your account is accurate. Those who use fake, made-up info, like a pretend name and address, and then require reinstatement or restoration of an account can “shoot themselves in the foot” because they are unable to establish actual account ownership, due to the lack of the serial code and the lack of other identifying info. (I mean, if you use a fake birthday, will you remember it in a year or two? Probably not.)
So I would suggest that, just for your peace of mind, you ensure that all your info on your account is accurate now. I hope you’ll never have an issue, but it’s better to be safe than sorry.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Don’t worry. You only need your serial code one time, to register your GW2 account, and if you currently play the game, you’ve already done that. A serial code is not needed to install the game.
Serial will be needed if you need to recover an account though. If you bought the dvd version of the game then you might be out of luck if this ever happens.