Guild Wars 2

I purchased flames kissed armor skins wit the kasmeer’s staff skin thinking it was like my heroic edition skins i was given. So i was all happy for new look that i made new elementalist to put skins on just to come find out skins are not unlimited like heroic ones i got.
I Used skins on scrap armor starting top and legs . I deleted top thinking maybe it would come back and well nothing did ……. Being that i was new to game (2weeks) i would think customer support would had refund or credit added back to my account or at least reset of flame kissed armor skin.
From the support said they had no history of my transaction even after i sent them picture proof of buying of gems which was $20 worth and used 800 on armor skin and 600 for staff skin wit 200 gems left over. Showed my toon of how it looks and unused skins . Also sent pic of lion shop resent purchased and it does list items in picture but i didnt get email saying i spent any gems .
So because support doesnt want to help at all even after proofs they stand frim wit sorry cant help you. Also have noted that people do get refunds ….. Which still sucks for me not geting any help…

So for people that may be wanting to buy skins unless ur stuck at lvl 80 and dont like ur look i wouldnt waste any money buying skins till then…. Unless they make skins unlimited even at a higher price would be better off as an option.

My last attempt was to ask for rest skins to place in bank for later and see what they say now….. They already my $20 on gems so i dont see why i have to get the run around on digital item..

Anyone else have issue like this post so others can see the hassle just to get something done and what i mean by getting done is at least refund/ reset of items ….

Its not an issue the skins are one time use when you buy them from the TP.

Use them and they are used. Once you use them if you want to put them on new armor you buy the transmutation stones or use them from your personal story rewards and transmute them to a new armor set.

If your ticket is over 3 days old and support can’t seem to help you, put the ticket number in this stickied post at the top for Gaile to look at. I have heard of them giving refunds for items bought with gems that were accidentally deleted. Maybe she can see what the problem Is.

I belive this is my ticket number 434743 is what i got on email .

Also question about being able to take off skin by usin an item in game is it cost gems? If it does its a waste for me to spend more gems i think.

Dont get me wrong i like the look i just dont like the problem ive gotten into and getn no support for this newbie mistake.

Help wanted Plz ! (Support)

SkyFire.1238:

I belive this is my ticket number 434743 is what i got on email .

Also question about being able to take off skin by usin an item in game is it cost gems? If it does its a waste for me to spend more gems i think.

Dont get me wrong i like the look i just dont like the problem ive gotten into and getn no support for this newbie mistake.

Help wanted Plz ! (Support)

Like I said on my previous post, if your ticket is 3 days or older put your ticket number and a brief explanation in the stickied, Tickets for Review, 3 days and older. (Click on the blue text part of my previous post to see it quickly)

Thanks for pointing me in the right direction . Still a noob in this game and isnt something i wanted to experience and hassle with.

SkyFire.1238:

Also question about being able to take off skin by usin an item in game is it cost gems? If it does its a waste for me to spend more gems i think.

Already said. If you want to put it on another set of armor, you buy the transmutation stones or you get them from the story line quest.

I got my case settle wit ur guys help and some pressure (cry) for some help. Thanks again for everyone time to view and answer my questions .

Oh, nice. :-) congratz