Guild Wars 2

Been gathering orichalcum, Ancient Wood and Globes of Ectoplasm for past couple of days. Finally had enough and asked my friend who have high weapon smiting to make me tree exotic weapons.

Figured out how much he will need of everything, loaded it in my inventory, right clicked his name and send mail. Added all five items by right clicking each of them, filled in Subject and a friendly reminder what I want him to make, click send.
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Asked him over skype if he has received any mails from me and he hasn’t, log in, log out, still nothing and his mailbox was not full. Now am left to wonder:
1) I send mail to wrong person
2) Mail got lost in transit
3) He is lying to me

Can I have my stuff please? Well in the least could ANet at least implement a bloody mailing history? I mean, we have a kittened history of all the items we sold on trading post, why can’t we have a history of last 50 mails we send?

Thank you.

Has your friend checked to see if his mailbox is full? Have him delete some mail with the envelope symbol.

bluestocking.6148:

Has your friend checked to see if his mailbox is full? Have him delete some mail with the envelope symbol.

Yes, his mailbox was not full.

Remember, the counter on the mail is not always accurate. The mail queue can have a bug. Also, player-to-player transactions aren’t really covered by any kind of insurance. If your friend is lying to you, there is nothing that can be done. If you mailed it to another person, again, doubtful that anything can be done. If it just disappeared, you may have some kind of recourse. Whatever the reason, the only people that could help you would be Customer Support. Good luck.

Inculpatus cedo.9234:

Remember, the counter on the mail is not always accurate. The mail queue can have a bug. Also, player-to-player transactions aren’t really covered by any kind of insurance. If your friend is lying to you, there is nothing that can be done. If you mailed it to another person, again, doubtful that anything can be done. If it just disappeared, you may have some kind of recourse. Whatever the reason, the only people that could help you would be Customer Support. Good luck.

The thing that infuriates me at the moment is the inability to see my send mail log but an ability to see all the kitten I sold in the past 12 month on Trading Post. That what is kitten ing me off the most now, not the lost mats.

ZingFreelancer.6179:

Inculpatus cedo.9234:

Remember, the counter on the mail is not always accurate. The mail queue can have a bug. Also, player-to-player transactions aren’t really covered by any kind of insurance. If your friend is lying to you, there is nothing that can be done. If you mailed it to another person, again, doubtful that anything can be done. If it just disappeared, you may have some kind of recourse. Whatever the reason, the only people that could help you would be Customer Support. Good luck.

The thing that infuriates me at the moment is the inability to see my send mail log but an ability to see all the kitten I sold in the past 12 month on Trading Post. That what is kitten ing me off the most now, not the lost mats.

I am sure a post in suggestions about that would be read and considered. Again, good luck. =)

Inculpatus cedo.9234:

I am sure a post in suggestions about that would be read and considered. Again, good luck. =)

Thanks, am pretty sure it will be considered. But you know how we humans are, we want things and we want them now, not next Christmas.

Sorry to hear you have also problems with mail system.

If i can use your topic to say few words about my problem, which disapointed me.

Friend and me decided we gonna try craft legendary together,we ment it will be faster if we do it together.So we wanted to buy precursor which are so expensive. And i mailed to him,for me large amount of gold (275g to be precise),which he never got.
Now,becouse of fail ingame mail system,im not sure what happend..i could only guess,and support team with generic answers does not help either.
My guess is that i send to wrong account,becouse before my friend buyed full account he played on trial for 2-3days.So now he have 2 accounts with almost same display names and there i could fail,and send mail to trial unplayable account.

trial inactive acc- Gorogox.8721
full acc- gorogox.3812

What bothers me is support team,which cant/wont help me even if we have all security informations about accounts.Their answer is to fully upgrade account and take gold from mail.Nice way to treat paying customers!
So from nearly 300g i droped on few silver,and pretty much loss intrest in playing

Please ANET do something with Mail system…it does not work properly.I know its my mistake but there should be better system,for less failures like this.

BTW why there isnt system…if recipient doesnt pick up mail sent to him for X amount of time (for example 1month) mail returns to sender.Everywhere in world that system works,not sure why wouldnt in game?
Sorry for my grammar,english is not my mother language.

If you are confident that the items are mailed to the wrong account then support has limited issues to help Cause it is a trial account, these items will be waiting there during the next trial. Support has no means to login to the account or give access now.

If you are not certain or if you want confirmation of this being impossible, then you should file a support ticket. As you said, you did so but you where unhappy with the initial response. I urge your in such situation to reply to that existing ticket to express that unhappieness. Often it is a simple communication problem and your native language isn’t english, making it easier for support to not fully understand). If after several times explaining you stay unhappy with the response support has given you, please post the ticket number here and ask an arenanet official for a review. Keep in mind that the arenanet official can’t do things that support can’t do themselfes. So if support is saying they are not unwilling to help you but don’t have the tools to help you, the the official wont have those tools either.

Good Luck!