Main Characters of account loss

Main Characters of account loss

in Account & Technical Support

Posted by: Naked Wolf.2136

Naked Wolf.2136

I have not play guild war2 for half year. I just find my password out. Then I logged in and i find out 3 characters of my account were gone. How do i deal with it ?

Main Characters of account loss

in Account & Technical Support

Posted by: Jayne.9251

Jayne.9251

Fill out a support ticket here

https://guildwars2.zendesk.com/home

L’enfer, c’est les autres

Main Characters of account loss

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

You probably were hacked. If you were then you can get an account restoration which will rollback the account to a date before the hack.

Before you do anything, you need to make sure your computer is secure. Check for keyloggers and then you might want to change your email password and then your game password.

Main Characters of account loss

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Posted by: mercury ranique.2170

mercury ranique.2170

If you are hacked you can also request an account reroll. This is only done once in a lifetime. You need to have been online after december 2012,

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Main Characters of account loss

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

If you are hacked you can also request an account reroll. This is only done once in a lifetime. You need to have been online after december 2012,

I need to dispel some misinformation here:

There is no cut-off date or specific “available after” timeframe for Guild Wars 2 account restorations. Snapshots vary from account to account, based mostly on frequency of activity. Player eligibility is reviewed individually. But a player is in no way required to have been in the game after December 2012 to obtain an account restoration.

We restore accounts to an access date before December 2012, and will continue to do so in the future.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Gaile Gray.6029)

Main Characters of account loss

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I have not play guild war2 for half year. I just find my password out. Then I logged in and i find out 3 characters of my account were gone. How do i deal with it ?

Please visit the Support link at the top of this page, and then click “Submit a request” for assistance. Choose “Account Issue” and then go through the process of outlining your account compromise incident. I feel sure the team can help you!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet