Guild Wars 2

Hi All,

So basically I occasionally buy gems through the gemstore to get like an infinite pick or something like that. Recently on my bank statement I saw charges to DRI ARENA which I did not recognize because usually the charges for gems are NCSOFT or something along those lines. So I called up my bank lodged a dispute and after further research I found out that the description and company info might have changed for Arena Net when buying gems or things through NCSOFT. So I rang up my bank and tried to cancel this dispute, But to find out it had already been logged and completed and apparently the funds will be put back into my account. But with further research I found people that accidentally do this get the account banned straight up…with all the hours I have put into the game I would be devastated if that happened can someone shine some light onto this subject please, Maybe a ArenaNet employee please? Any help would be greatly appreciated.

I would send in a support ticket immediately explaining the situation.

link to it please?

Unfortunately, once your account is blacklisted, I have never heard of a case where Anet reversed it. This is because it costs real money for Anet to have to deal with chargebacks. They take a loss on the amount disputed, and also take a loss on merchant creditcard fees for such a reversal. This isn’t a case of a simple “oops”. There are consequences for all the businesses involved, from Anet, to the merchant, as well as your bank that disputed your claim.

Smooth Penguin.5294:

Unfortunately, once your account is blacklisted, I have never heard of a case where Anet reversed it. This is because it costs real money for Anet to have to deal with chargebacks. They take a loss on the amount disputed, and also take a loss on merchant creditcard fees for such a reversal. This isn’t a case of a simple “oops”. There are consequences for all the businesses involved, from Anet, to the merchant, as well as your bank that disputed your claim.

Well, I have wrote a long email explaining exverything to NCSOFT fraud, submitted a long a descriptive support ticket. This is about all I can do and hope everything will pan out ok. But I have my doubts unfortunately. Anyway a ArenaNet Employee would help ease my headache at the moment of the tremendous stress I have caused myself through this issue. Thanks.

I wish you the best of luck. This is a very bad situation, and the best thing that could happen is that you’re allowed to keep your current account.

Smooth Penguin.5294:

I wish you the best of luck. This is a very bad situation, and the best thing that could happen is that you’re allowed to keep your current account.

Yer, Thanks mate.

It might be helpful to many if it was known that Digital River is who processes all Gem Store purchases, and will be who/what shows up on statements.

Sorry for your loss.