Guild Wars 2

I bought the pheonix armor set when it came out left it in the mailbox for future use, and on the day when the patch for Queen Jubliee it was gone. I submitted a ticket but the only response was to wait it out, and unfortunately I haven’t heard of anyone else having this issue save for one other and I’m starting to think this isn’t something as wide spread.

I emptied out my mailbox searching for it and checked my bank, character inventory etc so it’s definitely not that I misplaced it.

Anyone else have the same issue?

Just one of several threads on this issue: https://forum-en.gw2archive.eu/forum/support/bugs/Missing-player-sent-mail-after-patch/first#post2566672

Gaile Gray.6028:

I just updated, and will post that here for you:

Update: Top programmers are looking at this, and this is a priority for us. I’m sorry for the delay, but wanted you to be sure to know it’s definitely known, and definitely being examined and worked on!

While it is likely it is being looked at, the way it is phrased “Top Programmers”.. makes me think of the end of Indiana Jones, and the way some other fun issues have been stuck in development limbo forever.

I have this very same problem, i bought a total makeover kit yesterday and so far i haven’t received it.

Maliel.8362:

I have this very same problem, i bought a total makeover kit yesterday and so far i haven’t received it.

Have you made sure you are not over the game mail limit of 10/10? If your mail is full you won’t get it until you delete some old mail.

JustTrogdor.7892:

Maliel.8362:

I have this very same problem, i bought a total makeover kit yesterday and so far i haven’t received it.

Have you made sure you are not over the game mail limit of 10/10? If your mail is full you won’t get it until you delete some old mail.

Oh bugger!, thanks mate you were right.

Maliel.8362:

JustTrogdor.7892:

Maliel.8362:

I have this very same problem, i bought a total makeover kit yesterday and so far i haven’t received it.

Have you made sure you are not over the game mail limit of 10/10? If your mail is full you won’t get it until you delete some old mail.

Oh bugger!, thanks mate you were right.

Don’t worry, I think literally everyone has done that. My husband sent me something just last week and I was complaining that it never arrived. Sure enough, my mail was full! And I tell people to check all the time!

Gaile Gray.6028:

bluestocking.6148:

Maliel.8362:

JustTrogdor.7892:

Maliel.8362:

I have this very same problem, i bought a total makeover kit yesterday and so far i haven’t received it.

Have you made sure you are not over the game mail limit of 10/10? If your mail is full you won’t get it until you delete some old mail.

Oh bugger!, thanks mate you were right.

Don’t worry, I think literally everyone has done that. My husband sent me something just last week and I was complaining that it never arrived. Sure enough, my mail was full! And I tell people to check all the time!

bluestocking is right. Personally, I want the devs to add an in-game voice message — “PSSST! Check your mail and clear out your box” — in a spooooky voice when you open the game.

And that, ladies and gentlemen, is why I’m not a game designer. I have some really, really silly ideas!

Can’t be any worse than the guy who got them to add electric shocks through the keyboard every time the Ætherblades attack.

Have same problem any update?

So I must ask, I’m still waiting on my armor piece. I know you’re still working on it but I won’t lie, it’s been awhile…

Did you submit a ticket?
If so post the ticket number in the sticky for tickets 3 days and older. Or post it here.

Submitted a ticket almost 2 weeks ago, and they already responded to we’re trying to fix this.
Eitherway, here’s the original ticket number. 130811-000585