Guild Wars 2

Tried logging on today after about two days of no activity, for some reason Mobile authentication had been turned on in my account. Went straight into changing my password (as I think I threw out the serial code I had) but now I can’t access my account as I have no way of turning off the mobile authentication.

I’ve sent in a message to Arenanet’s support but I’m feeling a little lost, is there anything else I can do?

And now I just got an email to reset my password

i recomend you to switch your mail password as fast as possible and tell ArenaNet Support what happend… Reset your password of GW2 as soon as you can… i got hacked 2 days ago and till now i cant enter because of the mobile autentication that the hacker put when he hacked my account but i already reset my mail account and put there a mobile authentication so they cant hack my mail again … dont wait and reset your mail password

already reset my mail’s password and my GW2 password, I think I’m going to switch it to a stronger one how did you get rid of your phone authentication because I have no way of getting rid of it

the only way is to contact ArenaNet Support https://help.guildwars2.com/home and tell them what happend and to reset your account mobile Authentication i got hacked to and till now i cant enter in my GW2 main account because of that… you can see my case here https://forum-en.gw2archive.eu/forum/support/account/Account-Hacked-41/first#post4012500

Is there any way that The support team is able to lift the mobile authentication and roll back the clock a bit on my character, I don’t want to have lost all my gear as I had a lot there saving up for a legendary. I’m concerned that I don’t have my serial number anymore. but surely there’s something that can be done

Tybros.6394:

Is there any way that The support team is able to lift the mobile authentication and roll back the clock a bit on my character, I don’t want to have lost all my gear as I had a lot there saving up for a legendary. I’m concerned that I don’t have my serial number anymore. but surely there’s something that can be done

https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise