Guild Wars 2

So I was just hacked within the last 24 hours. I ran virus scan, reset password, and added the app to my account all before sending in a ticket to recover my lost items and gold. However, I was testing my app to log in, and it is not making me put in the code from authenticator when I try to log in. I scanned the code in my account management on my phone and tested the number given, and my account shows it has the app linked. Is it only when a new IP tries to access? Or is it not working correctly for me?

If you previously used the email authentication and authorized certain IP addresses, the Mobile Authentication will recognize those addresses and won’t ask to authenticate them again.

So, it sounds as though it is working correctly. You can always remove the authenticated address(es), and try to log in, to check it.

Good luck.

Thanks for the quick response and thanks for ImaginaryPixel for restoring my account in about an hour. Good job Anet on your customer service. This is why I play your game so much!