Guild Wars 2

Hello,

I was doing some research into the existence of a Mobile Authenticator app for use with Guild Wars 2 that I could have on my Windows Phone 8 device.

I came across this:
Beta Feature: Mobile Two-Factor Authentication – https://forum-en.gw2archive.eu/forum/info/news/Beta-Feature-Mobile-Two-Factor-Authentication
and this:
Two-Factor Authentication : Guild Wars 2 Support – https://help.guildwars2.com/entries/27626157-Two-Factor-Authentication.

Both indicate that there is a Mobile Authenticator app for Windows Phone 8. Good stuff (or so I thought).

So I logged onto the website, went to my Account page, clicked on Security, clicked on “Set up the app” and then clicked on the “Windows Phone” button.

This is where the problem starts. I am directed to the following page:
Authenticator | Windows Phone Apps+Games Store (United States) – http://www.windowsphone.com/en-us/store/app/authenticator/82c12390-0176-43de-916e-5613d17f61a0
that indicates that “This app is no longer published”. Searching for the app (or the publisher: Matt McCormick) in the store on the device does not find the app either.

So my question is:
Since the app that was initially available for Windows Phone 8 (and that you link to) is no longer available, is there another Mobile Authenticator app available on the Windows Phone 8 platform that I can use to secure my Guild Wars 2 account?

Thank you for your time and I hope to hear back from you soon.

Hello again,

I really don’t like replying to my own posts, but it has been 6 days and no response yet.

The question is:
Since the app that was initially available for Windows Phone 8 (and that you link to) is no longer available, is there another Mobile Authenticator app available on the Windows Phone 8 platform that I can use to secure my Guild Wars 2 account?

Or am I (and others) out of luck with regards to the Mobile Authenticator because I (we) use a Windows Phone?

Again, thanks for your time and any information you may be able to provide me with.

For individualized responses, you might try submitting a request (for information) to CS. I’m not sure anyone here knows the answer (or if they do, haven’t seen your thread).

Or, perhaps, asking in Players Helping Players might garner some responses. Or a google search for similar apps? No real idea, as I use email authentication. Sorry.

Tech support page might help also with something like this. Maybe see if a mod can move your question for you over there instead.

Meijo.7415:

Tech support page might help also with something like this. Maybe see if a mod can move your question for you over there instead.

I agree, while this issue IS about securing your ACCOUNT better, the application not being available at all for you phone is defiantly a technical issue.

If this a general issue with Google Authenticator not being available on Windows 8 phones, I’m not sure what Anet can actually do about that. I did some searching and it looks like Microsoft themselves have a Windows Phone 8 application that works with Google Authentication. I suggest you investigate that route further.

Here is a link (hope this is not a forum violation):
http://winsupersite.com/cloud/tip-use-microsofts-authenticator-app-protect-multiple-accounts

Meijo.7415:

Tech support page might help also with something like this. Maybe see if a mod can move your question for you over there instead.

I actually originally posted this in the Tech Support forum and a moderator moved it to the Account forum.

Brother Grimm.5176:

Meijo.7415:

Tech support page might help also with something like this. Maybe see if a mod can move your question for you over there instead.

I agree, while this issue IS about securing your ACCOUNT better, the application not being available at all for you phone is defiantly a technical issue.

If this a general issue with Google Authenticator not being available on Windows 8 phones, I’m not sure what Anet can actually do about that. I did some searching and it looks like Microsoft themselves have a Windows Phone 8 application that works with Google Authentication. I suggest you investigate that route further.

Here is a link (hope this is not a forum violation):
http://winsupersite.com/cloud/tip-use-microsofts-authenticator-app-protect-multiple-accounts

I did try the Microsoft Authenticator but it couldn’t get it to work with GW2 as it didn’t recognize the QR code.

Hence this post…

Sorry if I missed that info earlier. As I stated, I’m not sure what Anet can do about this situation as they have no control over what phones the authenticator supports. Have you submitted a ticket to Customer Support?

Brother Grimm.5176:

Sorry if I missed that info earlier. As I stated, I’m not sure what Anet can do about this situation as they have no control over what phones the authenticator supports. Have you submitted a ticket to Customer Support?

True. They have no control over the phones the authenticator supports.

However… they do have control over the authenticator for Windows Phone that they are linking to on their Security page.

I would assume that they originally tested the authenticator they linked to for Windows Phone, found that it worked with GW2 and that is why they linked to that one. However, at this time, that particular authenticator is no longer available. As such, I would expect them to either:
a) remove the link from their Security page and not offer the option for Windows Phone,
or (and this is the option I would prefer)
b) that they test another authenticator, confirm that it works with GW2 and then change the link they have for Windows Phone to the new authenticator.

Either way, I really would like na official clarification about this topic. Submitting a ticket to Customer Support may be the only way to get this clarified but I will hold off on doing that for a few more days. I’m sure that I’m not the only Windows Phone user that plays GW2 and would like to use the mobile authenticator. A ticket to CS would answer the question only for “me” where as a reply here would answer the question for “everyone”.

They use GOOGLE authenticator. The fact that there is not an app for your phone that seems to work for you is not something they can fix. They can obviously fix the website and the information. BTW, I think it is only Windows Phone 8 that is the issue and the earlier versions of Windows Phone have worked in the past (thus the information and link to the app that is currently on the website).

Not having the phone I can’t check but are you absolutely sure you properly linked the app to your Google Account (I’m guessing that’s what you need to do to get it to work with the GOOGLE Authentication). The article I linked to earlier mentioned that he MS app was not necessarily easy to set up.

The good news is Google Authenticator is open source and there are plenty of alternatives to the official Google Authentication that use the same system and technology.

Search Google Authenticator in the Windows Phone Store I am sure you will find some.