Much trouble registering

Much trouble registering

in Account & Technical Support

Posted by: shawn.1298

shawn.1298

I just bought Gw2 and have had a fit trying to register the game. I used to have Guild Wars, but haven’t played the game in years. It would not let me register GW2 and I do not remember anything about the Guild Wars account and no longer even have the box game. So in order to register GW2 I had to create a new email account.

THIS IS BROKEN. Your support page requires all types of information that I don’t even remember e.g., my characters name. How in the world can I fix this so I can use my regular email address? If I’d have know it was going to be problem I’d have never bought this.

Much trouble registering

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

I just bought Gw2 and have had a fit trying to register the game. I used to have Guild Wars, but haven’t played the game in years. It would not let me register GW2 and I do not remember anything about the Guild Wars account and no longer even have the box game. So in order to register GW2 I had to create a new email account.

THIS IS BROKEN. Your support page requires all types of information that I don’t even remember e.g., my characters name. How in the world can I fix this so I can use my regular email address? If I’d have know it was going to be problem I’d have never bought this.

Simply provide the information you do have and the team will do its best to help you.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet