Guild Wars 2

Hello,

My friend had his account (esuke.7905) banned for botting while we were playing Guild Wars 2 on the 10th. I find this rather ludicrous because he was actively playing when it occurred. He has always been a faithful follower of Guild Wars (he even maxed out his Hall of Monuments goodies gained from playing the first game), and he himself reports bots (as well as gold-sellers) whenever he happens upon them.

He went ahead and made a support ticket, but was quickly written off:

“As previously indicated, this account will remain closed. All reviews have been made. Further inquiries about this account may be set to Closed without response.”

Is there really nothing that can be done about this injustice? This guy has thousands of hours clocked between Guild Wars and Guild Wars 2, and he shouldn’t have to buy this game again because of some random write-off.

Having no background on this I have no opinion on the matter but will remind you of this, since this thread will be closed soon.

Guild Wars 2 Forum Code of Conduct

Do not post on behalf of a suspended or banned user.

https://forum-en.gw2archive.eu/forum/rules

the support usually listens pretty well, try to explain the situation very good and they might listen better

Well, maybe he was banned from a previous time when both of you had not been playing together. I am sure Anet wouldn’t go “Oh look…he isn’t botting. Lets ban him anyway!” Your friend probably ran a bot while playing alone.

“As previously indicated…” this means it’s not the first time he appealed the decision. I think your friend isn’t telling you everything. As the 54,941 threads about bots show, they do not ban accounts for botting based on a single accusation or a quick glance at the account’s activities.

The matter was investigated, found to be in violation of the rules, appealed, investigated, the decision was upheld, it was appealed again, and he was told that the matter was already investigated and will stand. No, there is nothing more you can do.

I am also a friend of esuke and have spent many hours with him grinding dungeons and events in this game and the last. I fully believe he would never do something like this and I find this kind of action by ArenaNet to be rather sad.

This wouldn’t be the first time I’ve heard of someone in Guild Wars 2 being banned with lack of supporting evidence and then having support brashly claim “We’re right, you’re wrong.” without even listening to the player. I do realize botting is an issue in this game but it seems whatever filter that is currently in place is just not doing a decent enough job. I would hate to be in this situation and hope everyone realizes they could be next, all it could take is farming an arena and getting reported by random people.

I, for one, hope ArenaNet re-evaluates it’s current bot detection system and actually listens to players when they submit support tickets.

tolunart.2095:

“As previously indicated…” this means it’s not the first time he appealed the decision. I think your friend isn’t telling you everything. As the 54,941 threads about bots show, they do not ban accounts for botting based on a single accusation or a quick glance at the account’s activities.

The matter was investigated, found to be in violation of the rules, appealed, investigated, the decision was upheld, it was appealed again, and he was told that the matter was already investigated and will stand. No, there is nothing more you can do.

As previously indicated could refer to the ban in question and the notice he was given. Not because he appealed it before.

mastershke.8145:

Your friend probably ran a bot while playing alone.

I’ve known this guy for over half a decade, and we both share dislike for botters. In the first place, if he was running a bot, he would’ve gotten banned a long time ago in the thousands of hours he’s been playing ArenaNet’s games.

tolunart.2095:

The matter was investigated, found to be in violation of the rules, appealed, investigated, the decision was upheld, it was appealed again, and he was told that the matter was already investigated and will stand.

The problem is that my friend didn’t violate said rules. The only thing he’s guilty of in regards to third-party software (which most people I know who play this game are guilty of) is using the Steam overlay to chat with other friends and browse the web while in-game so as to not have to Alt+Tab.

Just because youve known him for 5 years doesnt mean you KNOW him.

ArenaNet felt they had enough info on his account to issue a ban. It doesnt matter what your friend says to you, ArenaNet have much more info.

I’m not here to pass judgement on your friend. Mistakes can happen, and it can be reversed on appeal if a mistake is proven. Obviously, whatever happened the people in charge of such things have enough evidence to do more than just suggest there may have been something wrong going on.

There are numerous threads about how obvious bots/exploiters/gold sellers go on for weeks without being banned. Arenanet does not seem to be in the habit of “shoot first, figure out who’s innocent later” so if they responded to an appeal by upholding the decision, it’s likely they have some pretty strong evidence against your friend.

Renegadeimp.8439:

Just because youve known him for 5 years doesnt mean you KNOW him.

That’s not the point. The point is that I know how much time and money he’s invested into ArenaNet’s games, and it makes more sense that ArenaNet made a mistake than it does him doing something stupid after the fact to throw it all away.

Renegadeimp.8439:

ArenaNet felt they had enough info on his account to issue a ban. It doesnt matter what your friend says to you, ArenaNet have much more info.

That’s just a blanket-statement without any supporting evidence. ArenaNet has made numerous mistakes like this in the past. The problem is that they’re choosing to not do right by this one.