Guild Wars 2

To whom it may concern

I write this letter regarding the issue that my friend cannot solve himself. We are the members of a guild in server Sea of Sorrows. A few days ago, my friend could not connect to the game and he received the notification of permanent ban from Guild Wars 2.

Based on the information that he has received. He was banned because of using illegal third party software while playing the game. He believed that he has never used any illegal software at all and there was something that might be a mistake or misunderstanding. He told me that while playing GW2, he often tabbed out to his facebook to check then go back. Other than that, there was no other applications that could affect the game.

He believed that his computer might be affected by virus or trojan or something like those that could make your system misunderstand. Then he took the next step by reinstalling his system windows and installed a Antivius program to check for virus or any trojan.

As close friends, i know him pretty well. He has been playing this game for very long time without hacking or cheating. He was so keen to play the game and loves to stay with it for a long time.

Therefore, i hope you would review this case one more time. Despite the issue of playing and using 3rd party software, the game log and behaviour of the real person that plays the game truthfully is totally different from the ones who want to hack or cheat. For us to own the game and play it is a pleasure and we have never thought of hacking it.

In case the issue is not solved at all. It would be my appreciation of having the “what you called third party programme or application”.

Below is the detail of my friend:

.Current world: Sea of Sorrow

.Display name: Paragon.1653

.Main Character Name – Race – Profession: Lucjfer – Norn – Ranger ( he got ban while playing this character )

.Guild name: Vietnamese Vodka

.Ticket number: 130724-001757

Please help him with this problem.
Have a good day,

Dear GMs,
Could you double check and help my friend please.
You can read log file of his character. He’s just a noob, didn’t do any weird things.

Thanks, sincerely.

frozenfish.9763:

Dear GMs,
Could you double check and help my friend please.
You can read log file of his character. He’s just a noob, didn’t do any weird things.

Thanks, sincerely.

You friend needs to open a ticket with support, there is no one on the forums who can help. After he opens a ticket, if he has not received a response in 3 days, then you can post his ticket number here and ask for assistance.

He have filed a report but they still close his account. So he asked me to post in the forums to help him

LemmeSee.4561:

He have filed a report but they still close his account. So he asked me to post in the forums to help him

Your friend has to wait. Of course they closed his account because he was banned for using a third party program. Now that he opened a ticket, he needs to wait until the support staff can investigate it. Wait 3 days, if no response then post the ticket # in the thread “Tickets for Review (3 days and older) [merged]”. It is the weekend, so you should probably expect no response before Monday. Tell your friend not to open any more tickets, if he has more information, update the original ticket. Any other posts in the forums will not help.

“As previously indicated, this account will remain closed. All reviews have been made. Further inquiries about this account may be set to Closed without”
This is the last response he got form the staff.

Dear GM ,can u check my friend’s account by yourself ,please ? when his account banned , his just tab to checking his facebook, nothing more .Maybe he’s got some trojan or virus make the client thought he using third party program.

Fanta.8049:

Dear GM ,can u check my friend’s account by yourself ,please ? when his account banned , his just tab to checking his facebook, nothing more .Maybe he’s got some trojan or virus make the client thought he using third party program.

Having multiple friends keep asking for someone to look at the ticket is not going to help and will only slow down any help he may be able to get. If support has closed the ticket, your friend will just have to wait until the support liaison has a chance to see the ticket and take a look at it. There are no GMs here on the forums. There is no one here who can help. It is the middle of the night on a weekend and most of the employees have gone home, either for the day or until Monday. As I have told you before, he just needs to wait.

yeah i’ll tell him that.