My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Force.3510
My account was hacked and returned to me 6 days later, but is banned?
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: rbigdog.9357
Seems your in a VERY long line like the rest of us that were hacked. It seems once you get access back you get in a second line to remove your ban instead of doing it all at once.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Dahgoth.4617
You should re-open your ticket and post it here:
https://forum-en.gw2archive.eu/forum/support/account/Players-Awaiting-Help-merged
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Paranoia.3689
Good day,
I opened a Ticket last Wed stating my account had been hacked, and on Saturday I got a e-mail with my new login. GREAT! when I went to log in it said I was banned..
“Your Guildwars 2 account as been terminated for engaging in assisting with gold or item sales for real world money which is a breach of contract… "
Obviously I could not do this as the account had been hacked. My question is why would you go so far as to reset my login and password, but not cehck to see if the account had been banned for gold farmers using it for there on use?
No one has replied to my original ticket or the second ticket about the banning since saturday?? Is there number I can call or am I not getting the account back??
The problem is no one cares…..truth be told that is what I am starting to believe after 8 days of being banned.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Demigod.7516
At least you have a reason for being banned. I get no reason for being banned so I am pretty sure they banned it because it was hacked which is nice except it isn’t hacked anymore but they neglect to unban. Some of the worst business practices and customer relations I have ever seen. Oddly enough my character is somehow still online according to guild mates but I am banned. At least someone is enjoying my work.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
same here my boyfriend got hacked at the 31. August. He submitted a Ticket after 1 Day he gets a response to give them serial number etc. we have now the 5th September no reply yet.
Instead we have to read on the support wiki that peoples from the 1st Sep and the 2nd Sep already are done.
Its not OK you priorize some peoples just because you have a new tool and it works on issues after the 1st sep.
First do finally those that were hacked in the first week.
My Boyfriend is pretty pis-sed off and already thinking on quitting the game and not buying anything from arena net anymore.
Its OK it takes time but its not OK that you cherrypick what is going the fastest.
You Arena Net are actually making those that are angry now even more angry.
This will have Impact on your Reputation. Do it RIGHT please.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Demigod.7516
This will have Impact on your Reputation. Do it RIGHT please.
Its like they don’t understand they are running a business… “Start an MMO and people will play…” For how long?
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
he now waited 6 days and he will have to wait at least 3 more so arena net wants to tell us we get our accounts hacked because of security Problems (that is their fault – YES IT IS) and have now to wait 14 days or more until we can play again that product that we already buyed?
you may heard about Activision-Blizzard or Electronic Arts. Such things happen very fast and this is a legit reason for such things.
Some Peoples may heard of CCP’s EvE Online, there actually the Community said: NO! THIS IS NOT OK.
and CCP said: ok you won.
there was no discussion nothing, community said no and they talked with them like customers.
We are your Customers, not your Victims.
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Skiter.3810
The problem is no one cares…..truth be told that is what I am starting to believe after 8 days of being banned.
This is seeming correct as they just dont care, no one has answered my ticket. All my lost hard work they cant give it back to me…what are they good for?
My account was hacked and returned to me 6 days later, but is banned?
in Account & Technical Support
Posted by: Leneya.5036
The problem is no one cares…..truth be told that is what I am starting to believe after 8 days of being banned.
This is seeming correct as they just dont care, no one has answered my ticket. All my lost hard work they cant give it back to me…what are they good for?
we all lost our hard work, but the most annoying is that those that got hacked after the 1st September have higher Priority than those before because they can be handled with a new tool, instead of finishing those that are already waiting 8 days they have gone the easy way ( as i know there are over 12’000 peoples hacked) just think about when everyone of them says: i’ll never buy anything from you again.
As well they wouldn’t had those Problems if they just added a email verification for the password/email reset.
clicks password/email reset => veryfication mail to old email adress => click veryfi link => password/email resetted* => new password/email to old email adress for safety
noone would have lost his account with that. Other games do it that way, other games dont have this Problem.