Guild Wars 2

Is there any way for me to get them all back? What do i need to do to make this happen?

You can try opening a ticket by clicking on the support link on the top of the page, then “ask a question”.
But to be honest, it’s very unlikely you will receive any assistance. There is no option to undelete a character. There is an option to roll back an entire account, but that is only used for an account that has been hacked by a third party. The “evil little brother” accessing an account its not considered a hack.

ah thats unfortunate. thanks for the quick response

I have to ask how he got access to the account? Did you leave GW2 running and not lock the computer? Win button + L is your best friend in an insecure environment.

Brother Grimm.5176:

I have to ask how he got access to the account? Did you leave GW2 running and not lock the computer? Win button + L is your best friend in an insecure environment.

Unless their on a mac.

And a little brother should count as a third party, they are not anet, they are not the account holder they are a third party that accessed the account with out permission.

Bailey.6892:

Brother Grimm.5176:

I have to ask how he got access to the account? Did you leave GW2 running and not lock the computer? Win button + L is your best friend in an insecure environment.

Unless their on a mac.

And a little brother should count as a third party, they are not anet, they are not the account holder they are a third party that accessed the account with out permission.

The problem with this is there would be a flood of “little brothers” deleting characters, items, gold and so forth. There is no way to prove that the account holder didn’t do it themselves. From following this forum for a bit it seems there are a lot of mean little brothers, little sisters, cousins, roommates, and mailmen that love deleting people’s GW2 stuff.

JustTrogdor.7892:

Bailey.6892:

Brother Grimm.5176:

I have to ask how he got access to the account? Did you leave GW2 running and not lock the computer? Win button + L is your best friend in an insecure environment.

Unless their on a mac.

And a little brother should count as a third party, they are not anet, they are not the account holder they are a third party that accessed the account with out permission.

The problem with this is there would be a flood of “little brothers” deleting characters, items, gold and so forth. There is no way to prove that the account holder didn’t do it themselves. From following this forum for a bit it seems there are a lot of mean little brothers, little sisters, cousins, roommates, and mailmen that love deleting people’s GW2 stuff.

This is true, although their is also no way to proof it didn’t happen as stated. Good customer and business practice would be to have them help the customer. Anet gains a lot by offering good service, although can loose a lot by not offering a good level of service. From the player no long playing and taking friends with them. Or worse continuing to play and not do any micro transactions with the company.

Bailey.6892:

JustTrogdor.7892:

Bailey.6892:

Brother Grimm.5176:

I have to ask how he got access to the account? Did you leave GW2 running and not lock the computer? Win button + L is your best friend in an insecure environment.

Unless their on a mac.

And a little brother should count as a third party, they are not anet, they are not the account holder they are a third party that accessed the account with out permission.

The problem with this is there would be a flood of “little brothers” deleting characters, items, gold and so forth. There is no way to prove that the account holder didn’t do it themselves. From following this forum for a bit it seems there are a lot of mean little brothers, little sisters, cousins, roommates, and mailmen that love deleting people’s GW2 stuff.

This is true, although their is also no way to proof it didn’t happen as stated. Good customer and business practice would be to have them help the customer. Anet gains a lot by offering good service, although can loose a lot by not offering a good level of service. From the player no long playing and taking friends with them. Or worse continuing to play and not do any micro transactions with the company.

Which would likely lead to the following:
- player deletes all characters for a free server transfer
- player claims little brother/sister/cousin/gerbil deleted them and gets characters back
- no one ever pays for a server transfer again.

Bailey.6892:

This is true, although their is also no way to proof it didn’t happen as stated. Good customer and business practice would be to have them help the customer. Anet gains a lot by offering good service, although can loose a lot by not offering a good level of service. From the player no long playing and taking friends with them. Or worse continuing to play and not do any micro transactions with the company.

Account security is the responsibility of the account owner. If an account is truly hacked they give the account owner a one time roll back. If they get hacked again they are out of luck because they didn’t take measures to secure their account after being hacked. In the OPs situation they let an “evil little brother” access their account by not taking the proper measures to make sure others in their house could not access it.

People “rage quitting”, not paying attention and deleting items, spending a ton of gold on something and then regretting it and so forth would be bogging down support with all the “evil little brothers” flying around. IMO support is in place to assist customers with issues such as bugs, log in issues, and other account related issues that occur by no fault of the customer. If I leave my computer open with my login to my favorite pizza place and my kid orders 10 pizzas I’m just going to have to eat those pizzas as well as the cost.