Guild Wars 2

Why havent i gotten a response or my gems back for the doubles of certain item sets I bought in the past…

You guys said you would give out the refunds…now where is mine? Already made a ticket yesterday…and still no response..

They said they will, they never said it would be immediately.
Just wait their response, if they told that they would refund, they WILL refund.

Oh my goodness a business didn’t respond to an inquiry within 1 day…[insert anger]

seriously man…wait the standard 5 business days that all businesses apply to. BE happy that Anet is even friendly/lenient with that standard and encourages a 3 day wait instead…

Patch dropped not even 24hrs ago. Already expecting to be refunded. That’s the instant-gratification generation for ya. You think you’re the only person that requested what you are requesting? It takes time to deal with thousands of people who I guarantee submitted a ticket about something after the patch went live less than a day ago.

I seem to recall reading somewhere that refunds would be by May 11, but for the life of me I can’t recall where I saw it. Anyway, do give it time. It’s been less than 24 hours, and they have millions of players. Relax man

ozmaniandevil.6805:

I seem to recall reading somewhere that refunds would be by May 11, but for the life of me I can’t recall where I saw it. Anyway, do give it time. It’s been less than 24 hours, and they have millions of players. Relax man

In this thread. The qoute in question:

We will not be able to process any refund requests via Customer Support tickets before May 12th. If you expected to receive dyes and do not receive them by May 12th, feel free to create a Customer Support ticket at that time.

I wonder why they would wait until may 12th to even start processing them.

Thanks Windu. So looks like we have to submit a ticket after May 12 but before July 15 in order to get a refund. Am I reading that correctly?

Holy bajeebus! You have absolutely no patience. Do you know how many tickets they receive daily? lol

Windu The Forbidden One.6045:

ozmaniandevil.6805:

I seem to recall reading somewhere that refunds would be by May 11, but for the life of me I can’t recall where I saw it. Anyway, do give it time. It’s been less than 24 hours, and they have millions of players. Relax man

In this thread. The qoute in question:

We will not be able to process any refund requests via Customer Support tickets before May 12th. If you expected to receive dyes and do not receive them by May 12th, feel free to create a Customer Support ticket at that time.

I wonder why they would wait until may 12th to even start processing them.

To work out the bugs of the new patch as they appear, plus they are dealing with the china release and possibly finishing up the new LS…

ozmaniandevil.6805:

Thanks Windu. So looks like we have to submit a ticket after May 12 but before July 15 in order to get a refund. Am I reading that correctly?

You can already submit a refund, but they won’t be processed until may 12th.

All refund requests should be submitted via support tickets starting now. Refunds will be issued in the form of gems to eligible accounts.

Same thread, second page

Yea my bad on this one, was impatient and lately not very happy with the game.

I believe the May 11th was for the refund of very high end dyes. They are supposed to mail a refund for the dye to you by that date. Refunds of clothes should happen before then.

Yes, May 11th is for the high end dyes. I got my gem refund for 2 armor skins and one mask skin within 24 hrs after submitting my ticket. Include as much information as you can, and be very clear about what you want refunded.

kaat.8237:

I got my gem refund for 2 armor skins and one mask skin within 24 hrs after submitting my ticket.

Nice, hopefully I’ll be getting mine soon too then

The number of refund request will be massive and will obviously take some time, be patient (you really shouldn’t start even thinking about complaining for 72 hours).

Brother Grimm.5176:

The number of refund request will be massive and will obviously take some time, be patient (you really shouldn’t start even thinking about complaining for 72 hours).

Agreed.

I’m trying to stay calm myself, though it’s eating at me. I had … let’s just say it was a lot of town clothes. Still waiting for a refund here, still trying to stay relaxed about it.

Palador.2170:

Brother Grimm.5176:

The number of refund request will be massive and will obviously take some time, be patient (you really shouldn’t start even thinking about complaining for 72 hours).

Agreed.

I’m trying to stay calm myself, though it’s eating at me. I had … let’s just say it was a lot of town clothes. Still waiting for a refund here, still trying to stay relaxed about it.

Same here. I stay calm because I know it’s a lot of work for anet. But it’s still eating at me. There’s always that voice in the back of your head saying “what if the refund doesn’t come?” ^^

EDIT: yay I got it