Name Change

Name Change

in Account & Technical Support

Posted by: CreativeAnarchy.6324

CreativeAnarchy.6324

My name got forcibly changed.

I had been playing that character since I created it last year but now all of a sudden it is offensive.

I’m pretty sure someone troll reported my name.

Am I able to discuss the name with someone because I’d really like to understand this more since I’ve been running that character since November last year.

I speak for my self and no one else. Only fools believe they speak for a majority.

Name Change

in Account & Technical Support

Posted by: bluestocking.6148

bluestocking.6148

It doesn’t matter why someone reported it, it only gets a forced change if a mod looks at it and finds it actually violates the naming policy. However, they have been known to block names by mistake, so you might want to submit a ticket.

Although I didn’t think they forcibly renamed characters, only account names. Usually you need to rename the character for a first offense.

I am destruction itself. I also bake cookies.

Name Change

in Account & Technical Support

Posted by: Astral Projections.7320

Astral Projections.7320

As bluestocking said, the people you need to contact is support. Go to the top of the page to the support tab then to ‘ask a question’. If they still say it violates TOS and you honestly believe it doesn’t then you can post in this forum with your ticket number and your story for an appeal.

If you already have contacted support then put your ticket number on your post for Gaile to reference it.

Name Change

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

A report is just a report. It doesn’t mean an instant-suspension or an immediate name censoring. Only reported names that are verified to be in violation of our Naming Policy are then censored. Only account holders who have been cited for an offensive name in the past are given a suspension.

You may contact Support, but the chances are the name will remain censored and you will be required to change it. Although mistakes do happen, the percentage of mistakes is very low, well below 1% of censored names. Far higher are the percentage of people who claim “not to know the name was offensive” or to try to justify its use because they used it in other games, have been using it since Dwayna invented dirt, or because they feel they’re entitled to use it due to the fact that Guild Wars 2 has a filter, even if the filter doesn’t block names in the game. I am not saying that you fall into any of these categories, but they certainly should be kept in mind with any name-censor appeal.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Name Change

in Account & Technical Support

Posted by: CreativeAnarchy.6324

CreativeAnarchy.6324

I sent a question through that support option.

I speak for my self and no one else. Only fools believe they speak for a majority.

Name Change

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I sent a question through that support option.

Perfect! The team will be happy to help.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet