Name Change
It doesn’t matter why someone reported it, it only gets a forced change if a mod looks at it and finds it actually violates the naming policy. However, they have been known to block names by mistake, so you might want to submit a ticket.
Although I didn’t think they forcibly renamed characters, only account names. Usually you need to rename the character for a first offense.
As bluestocking said, the people you need to contact is support. Go to the top of the page to the support tab then to ‘ask a question’. If they still say it violates TOS and you honestly believe it doesn’t then you can post in this forum with your ticket number and your story for an appeal.
If you already have contacted support then put your ticket number on your post for Gaile to reference it.
A report is just a report. It doesn’t mean an instant-suspension or an immediate name censoring. Only reported names that are verified to be in violation of our Naming Policy are then censored. Only account holders who have been cited for an offensive name in the past are given a suspension.
You may contact Support, but the chances are the name will remain censored and you will be required to change it. Although mistakes do happen, the percentage of mistakes is very low, well below 1% of censored names. Far higher are the percentage of people who claim “not to know the name was offensive” or to try to justify its use because they used it in other games, have been using it since Dwayna invented dirt, or because they feel they’re entitled to use it due to the fact that Guild Wars 2 has a filter, even if the filter doesn’t block names in the game. I am not saying that you fall into any of these categories, but they certainly should be kept in mind with any name-censor appeal.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
I sent a question through that support option.
I sent a question through that support option.
Perfect! The team will be happy to help.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet