Guild Wars 2

Brother Grimm.5176:

Keep in mind that asking for a refund (from Anet directly) will result in that account being perma-closed and will likely result in the CC used to purchase that account becoming unusable via NCSoft sites.

I’m pretty sure Anet is going to tell you to take it up with the retailer you purchased the hard copy from.

I think in this situation, if the situation is as I’m reading it (and I could be wrong), and if matter is properly explained in a ticket, the account will not be closed. As I read it, this account holder bought a duplicate serial code for the same account, thinking he needed to do so to activate the account. Finding he simply needed to re-download the client (which is true, the account stays live even if inactive), he now wishes a refund for the second, unneeded serial code and, possibly, a refund of gems to repurchase on the existing account.

Kaioh, if that describes your situation, please submit a ticket and describe in detail what you did and what you’d like and we’ll try to make that happen. I cannot be sure of all the details, so cannot make promises, but we’ll do our best to help!