Need to speak with support supervisor
Need to speak with support supervisor
in Account & Technical Support
Posted by: Astral Projections.7320
Whether or not one will, you can put your ticket number in your post so they can look it over and see what the issue is.
Hello,
While I appreciate ALL the extra support and efforts to protect our accounts, I am in serious need to speak to the support supervisor regarding the way a ticket was handled for an account in my house. As a former tech support and Systems Administrator, and now as someone currently working in the game industry, I am disappointed in the current system that Guild Wars 2 handles tech support.
NC Soft and Arena Net publishes great games, and I have followed the dev’s because of of the attention to detail they put into each game. My experience with support for GW1 and COH/V was always outstanding! I hope that GW2 support can live up to that standard, as of right now I am concerned.
Will a support supervisor please email me and perhaps we can discuss the matter in question?
Cheers!
Enlil
I am very much in the same boat and have extensive logs to prove it… not to mention multiple BBB files open against Anet. I’ve been in contact with the CEO of NCSOFT over the support issues as well.
With the piles of evidence and continued (far less than average) customer support… my next step will be a petition and TV news. People are already appalled by the customer service… wait until they get a hold of my detailed history.
Good Luck with your plea – you’ll need it.
SKiN.
Hello,
While I appreciate ALL the extra support and efforts to protect our accounts, I am in serious need to speak to the support supervisor regarding the way a ticket was handled for an account in my house. As a former tech support and Systems Administrator, and now as someone currently working in the game industry, I am disappointed in the current system that Guild Wars 2 handles tech support.
NC Soft and Arena Net publishes great games, and I have followed the dev’s because of of the attention to detail they put into each game. My experience with support for GW1 and COH/V was always outstanding! I hope that GW2 support can live up to that standard, as of right now I am concerned.
Will a support supervisor please email me and perhaps we can discuss the matter in question?
Cheers!
Enlil
I am very much in the same boat and have extensive logs to prove it… not to mention multiple BBB files open against Anet. I’ve been in contact with the CEO of NCSOFT over the support issues as well.
With the piles of evidence and continued (far less than average) customer support… my next step will be a petition and TV news. People are already appalled by the customer service… wait until they get a hold of my detailed history.
Good Luck with your plea – you’ll need it.
SKiN.
1) I doubt Taek Jin Kim would have conversations directly with a single player over support issues.
2) Filing negative reports on Anet with the BBB due to support actions that aren’t favorable to the player is a bit much. It’s like filing a BBB report on McDonald’s because my soda cup had a bent straw.
3) Don’t know if any TV station that would take the time to report news on one player’s unhappiness with customer services of a video game company. The news about that player who sued NCSoft because he became addicted to another game barely got mention.
I conclude that this post is trolling of the highest level.
In GW2, Trading Post plays you!
Please submit a ticket to Customer Support.
This thread is now locked.