Q:
New Account Login Issue
ArenaNet Communications Manager
Hello there,
I have a friend that registered a new account today and when trying to login using his username and password he gets the following message : “The account name or password entered is invalid. Please check your information and try again.” He can’t recover his account because he doesn’t have a character name yet.. On the bottom right it says : " Built : 25403 error code 11:1001:2:1270
He already made a request with the id : 20873, like 10 hours ago and still haven’t got an answer..
Any help or info is appreciated.
Thank you in advance!
I am sorry that your friends is having this problem!
As you will see on this page — http://wiki.guildwars2.com/wiki/Error_code — the error code your friend is getting is tied to his password. And occasionally someone will get this message by mistake. Please allow time for the team to resolve this issue. If you find he still needs help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Hello there,
I have a friend that registered a new account today and when trying to login using his username and password he gets the following message : “The account name or password entered is invalid. Please check your information and try again.” He can’t recover his account because he doesn’t have a character name yet.. On the bottom right it says : " Built : 25403 error code 11:1001:2:1270
He already made a request with the id : 20873, like 10 hours ago and still haven’t got an answer..
Any help or info is appreciated.
Thank you in advance!
Make sure your friend is using the email associated with his account as the ‘Account name’ and not his Display name (Johndoe.xxxx) to log in. Using a Display name will cause this error. Good luck. =)
Hi again,
First I’d like to thank Gaile Gray for the fast reply.
Inculpatus cedo thanks for the advice. He was trying with the email all along..
Anyway still nothing new on the matter..
Hi again,
First I’d like to thank Gaile Gray for the fast reply.
Inculpatus cedo thanks for the advice. He was trying with the email all along..Anyway still nothing new on the matter..
Same here. Using OSX version. Can logon to website, but not in the game…