Guild Wars 2

Posting for a friend who is trying to buy this game, he said he bought the game about an hour ago but never received an email with his CD key and couldn’t create an account. He was charged but nothing happened, any help?

Did he check his spam folder? If it isn’t there, he needs to the support tab at the top of this webpage and file a ticket.

Spam didn’t have anything, he is filing a ticket right now.

He said he wasn’t able to file a ticket because he doesn’t have an account.

Sunryse.7530:

Spam didn’t have anything, he is filing a ticket right now.

He said he wasn’t able to file a ticket because he doesn’t have an account.

https://guildwars2.zendesk.com/home

If your friend goes here, he will not need an account to contact CS.

Will do, thanks cedo

Small update, he just got the email including his CD key after about 2 hours. Thanks for the help

Happy to hear it all worked out. Welcome him to Tyria for all of us! =)

Remind your friend to keep it somewhere safe in case he ever gets hacked (I use a password management app on my smartphone)