Q:
(edited by Moderator)
No Heroic Edition Items
ArenaNet Communications Manager
A:
Hi! I just recently bought my Heroic Edition copy and when finally played the game, there are no Heroic Edition Items Available in my Inbox. This is my first character so I was hoping to get my Heroic Edition Items but can’t seem to get it. I don’t want to waste my money without it.
I was hoping that you look into my situation since this is my first experience in this game. Thanks.
EDIT: personal info removed
I’m sorry you’re having difficulty, but I am sure the team can help you with this. Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Goodness! You should immediately edit out your account information, as that makes it easy for someone to try to gain control of your account.
For assistance in securing your items, you will need to contact Customer Support. Top of Page – Services/Support – Submit a Request.
Welcome to Tyria, and good luck.
(edited by Inculpatus cedo.9234)
I’ve already submitted my request just recently thanks to your advice. Sorry I put my info here without knowing it. Anyway I’ve already changed my info thanks to you guys.
Hope you look into my situation again. Thanks again.