Guild Wars 2

Hello.
I have purchased two copies of guild wars 2 one for myself and one for my brother i never received a receipt for either of them. However after opening a support ticket i was able to get one. I then opened another ticket for the second purchase but nobody is getting back to me. It just got labelled as a duplicate and appears to of been ignored.
The ticket number is 130224-001995
Is there anyone on here who can give me an idea of what’s going on….. Are their offices closed atm?
I’d really like to get playing the game but want to start when my brother does and want to get the game registered.
Thanks
Ashley Hall

I must admit that with the first ticket they got back to me within about 2 hours, so was expecting something similar with the second… was i expecting too much?

Update your first ticket if possible. If that is not possible, mark in the second ticket that it is a different incident and refer to the ticket that got solved.

If this is not working – after 3 days – you will be able to put the ticket number in the “tickets older than 3 days” sticky thread.

In the meantime I would post the second ticket number in this thread. Gaile is looking into this threads very often, so she just might pick up the ticket number to do some spinning on it of her own.
Good luck!

Ok thanks. So this is the first ticket number which has now been solved 130224-001416 and i have closed. The second ticket 130224-001995 is still open and awaiting response. As i said i purchased both copies of the game in the same day, however i got the first ticket answered before the second purchase so i’m not sure why there is so much confusion.
Thanks for the reply

Gaile Gray i notice you’re about at the moment….. is there anything you can do to help?

awesome thank you very much