Guild Wars 2

Hi there

On the day of the patch, I put in a request for refund of the 5 clothing tonics I received as part of the town clothes changeover (ticket number: 542451). I received an almost immediate response which was fairly redundant considering it was from the Support Team?

Hello Obsidian,

Thank you for contacting the Guild Wars 2 Support Team!

I’m transferring your ticket to a member of the Guild Wars 2 Support Team to further assist you. Someone will be in contact with you as soon as possible.

Regards,

Brandon
Guild Wars 2 Support Team

And then I haven’t heard a word since or received a refund. My partner placed a ticket at pretty much the exact same time and received his refund yesterday.

Should I resubmit my ticket? It seems unusual that he received his refund and I still haven’t received mine.

You just gotta wait…..

I put my ticket in a minute after we were told to start putting in our tickets (few hours before the patch), and I’m still waiting. Almost on 4 days now, and since the weekend is here, don’t expect them to reply over the weekend either. So you’ll be waiting till at least Monday like the rest of us.

I got that same response, a usual auto response. Then they responded to me yesterday and told me to make a list of all the items I want refunded, and then told me that a refund is not guaranteed. Which is a lie, as Michael Henninger already stated that they will give us refunds for tonics and outfits and duplicates.

So I responded about 15 minutes after they sent me that message yesterday, and they still haven’t responded back. It seems like they are purposely delaying my ticket just for the heck of it.

Now I’m going to have to wait till Monday….. which is just.. absurd. Been seeing people who submitted their ticket yesterday and got it taken care of within a few hours. So why are those of us who submitted them when we were first told to, still waiting 4+ days for a response?

Hmm fair enough. It just seemed weird that his was refunded yesterday and mine has had no response since and the tickets were submitted barely 5 minutes apart. I would have thought even if there were more of the same type of ticket in the list that mine would have been in the bunch his was in to be resolved.

Your delay I can understand to an extent, because they requested a list of items, but I provided a list of mine after receiving all my tonics and deciding whether or not I wanted them or to sell them on the TP or to get a refund.

Obsidian.6248:

Hmm fair enough. It just seemed weird that his was refunded yesterday and mine has had no response since and the tickets were submitted barely 5 minutes apart. I would have thought even if there were more of the same type of ticket in the list that mine would have been in the bunch his was in to be resolved.

Your delay I can understand to an extent, because they requested a list of items, but I provided a list of mine after receiving all my tonics and deciding whether or not I wanted them or to sell them on the TP or to get a refund.

Yeah I don’t get how their support works. You think it would be first come first serve, but it’s not. Otherwise, we wouldn’t be waiting this long while other people are getting their tickets serviced after only a few hours.

As for my delay, I gave them that list over a day ago. I was already waiting almost 3 days before they even asked for a list, but I had put the total amount of gems that needed refunding. The support form didn’t say anything about making a list of all my items, just the amount of gems. So I figured they already had that information and didn’t need it.

Then I assumed since they responded, that my ticket was a priority since they were waiting for my response. But obviously, I was wrong there as well. Cause I responded fast, and that was yesterday morning. Guess whenever I respond, it throws my ticket at the back of the queue or something.

So no idea how their ticket system works. All I know, is that it’s not first come first serve. It’s just random. They help who they want to help, regardless of how soon you made your ticket.

SpyderArachnid.5619:

I got that same response, a usual auto response. Then they responded to me yesterday and told me to make a list of all the items I want refunded, and then told me that a refund is not guaranteed. Which is a lie, as Michael Henninger already stated that they will give us refunds for tonics and outfits and duplicates.

They are likely just keeping all bases covered as some people will likely try for refunds for things that aren’t on the list of things they’re refunding.

I have the same issue, sent my ticket (542538) in the day of the patch, and still nothing, whereas some of my guildmates got theirs within a day of them sending their tickets in.

I got mine earlier today.. Patience my fellow gamers!