Guild Wars 2

Dude, mine says the exact same thing but once again I’m left with the question, “WTF”? Please contact support? What the hell have I already been doing these past several days? Do they want me to ignore their previous instructions to NOT make multiple tickets and go ahead and “contact them again”? What do they even mean by “Contact” since there is obviously no email or phone support?

Just more letdown.

I got this, not so helpful, response before i got this error:

Lance:

Response Lance via Email 09/07/2012 03:57 PM
Hello,

Thanks for contacting Guild Wars 2! After a quick review of your ticket, we feel that the information below could resolve your issue. Your ticket has not been closed and you will receive an additional reply as soon as we are able. However, if the information below does resolve your issue please close your ticket to confirm that you no longer need our assistance. Doing so will assist us in helping everyone in a timely manner.

Reset Password & E-mail Authentication************************************
If you were previously experiencing an issue resetting your password or authenticating your email address, please follow the directions below.

1. Go to https://account.guildwars2.com/recovery
2. In the “Email / Account Name” field, enter the email address used for your Guild Wars 2 account.
3. In the “Serial Code” field, enter the serial code you registered to the account.
4. In the “Character Name” field, enter the name of an existing character on your account.
5. Click “Verify.”
Be sure to set your account password to a strong, unique password that you’ve never used anywhere else!
See this comic (http://xkcd.com/936/) for advice on picking a strong, unique password.

Additional information regarding the Guild Wars Account E-mail Authentication System can be found here: http://en.support.guildwars2.com/app/answers/detail/a_id/9192

Spam / Phising Attempts************************************************
If you were notified of an email change request or confirmation, please try logging into the Guild Wars 2 forums (https://forum-en.gw2archive.eu/forum) to confirm that your account name has not been changed.

If you do not have a Guild Wars account, please disregard the email. We also suggest that you secure the email account by changing the password, in addition to, the passwords of any other accounts that may be associated to the email that received this message from our account system.

IMPORTANT PLEASE READ*********************************************
Please do not create a new ticket for this issue as it will cause delays. However, replying to this email will allow us to assist you based on when you first contacted us regarding the issue. If your issue is resolved and you no longer need assistance, please do the following:

1. Log in to your support account here: http://en.support.guildwars2.com/app/account/overview/
If you do not recall your login information, use the “Forgot your support login or password?” link.
3. Click the “Questions” button or link.
4. Find the 12-digit reference number matching the one on the support request you wish to close.
5. Click the subject line to the right of that reference number.
6. Under “Do you want a response?”, select “No, I don’t need this question answered now”.
7. Click “Submit”.

Your support request will be moved to Closed status..

Which…did not help much