Guild Wars 2

I am not receiving all of the in game items on my new characters.
I receive both mails, but only the mail with the banker and the ring have attachments.
I am not receiving the in game pet, etc. from the second email on any characters.
Edit:

[Incident: 120907-004632]

The miniature Rytlock, chalice of glory and tome of influence are one-time items. You’ll only get them on your first character.

Maximus Delion.8719:

The miniature Rytlock, chalice of glory and tome of influence are one-time items. You’ll only get them on your first character.

If this were the case, which I do not think it is, why would I receive the second email?

If they are one character only items, they SHOULD NOT be sent via in game mail for the first character you create. If that is how it is, and again I do not think it is, then I want to know how to recover those items for an existing character as my original was deleted.