Guild Wars 2

My brother attempted to reset his password yesterday morning (9/5) and now he can’t log into his account even though the password change was “successful”.

Given that the password reset isn’t available, who can help us out? The following ticket was submitted.

[Incident: 120906-000728]

Thank you for your help.

Here:
http://en.support.guildwars2.com/app/answers/detail/a_id/9222

Its not up yet, but I think it should be during the day.

My friend has also had the same issue since the 30th of August.
He opened a ticket on the 31st, and it still hasn’t been resolved.

He was given a response to his ticket, new password given to him and everything, but the password he was given didn’t work either.
His ticket numbers are 120831-008705 and 120903-012780.

After he tested the new password he was given, he updated his ticket stating that the new password didn’t work, but there hasn’t been a response since.

So it’s suppose to be “available” soon? The click “here” won’t just send you to a page that says Not Available?

And, what do you mean “during the day”?
:)

Sheltree.8123:

So it’s suppose to be “available” soon? The click “here” won’t just send you to a page that says Not Available?

And, what do you mean “during the day”?
:)

A friend of mine has problems with E-Mail Authentication so we followed the support wiki a lot.

Yesterday they wrote that there will be a method to restore the Account “soon”.
Today the Link I posted appeared and there was this password reset as well.
So I think when they uploaded the links today, it should be available during the day or maybe tomorrow.

This is just a guess and I cannot assure anything though

EDIT: okay look here: http://wiki.guildwars2.com/wiki/Game_status_updates they say “tomorrow”. Well I hope this is right

I just need one Moderator to say something about this xD Gaile where are you?? ease my mind! Please.

….

Ok there we go! “Tomorrow” that’s something… fingers crossed everyone!

Recovery is up: https://account.guildwars2.com/recovery

After being locked out for a week, thank god!

Doesn’t work for me, sadly.

120907-003987