Password reset

Password reset

in Account & Technical Support

Posted by: Bukamali.4837

Bukamali.4837

Hello ,
after 4-6 months ago my account gw2 is hacked.. yasterday is support change gw2 account mail.. now on my mail is 20 mail for password reset.. that guy who is hacked me how he can send mail for password reset on my mail !!

Password reset

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

He can send it because you got hacked.

A hacker needs both your password and email to get into the game.

You had better contact support and file a ticket to get your account back!

Password reset

in Account & Technical Support

Posted by: Bukamali.4837

Bukamali.4837

yes.. support is give me back my account. .so have 20 mail for password reset..

Password reset

in Account & Technical Support

Posted by: SandraSolace.7682

SandraSolace.7682

Seems like the person is still trying to steel your account, you need to change your email password first!

And use virus program’s to make sure you don’t have a keylogger or something.

Password reset

in Account & Technical Support

Posted by: Bukamali.4837

Bukamali.4837

yes man.. support is change gw2 account mail ... new
so i have virus program avast.. no have anything...

Password reset

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

yes man.. support is change gw2 account mail … new
so i have virus program avast.. no have anything…

It appears that things will be ok now, is that correct? If Support is providing you with a new e-mail address to use as your log-in name — that is, using an alternate e-mail address from the one that was compromised — I believe you’ll be just fine.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet