Password stopped working?

Password stopped working?

in Account & Technical Support

Posted by: FaythArcana.1790

FaythArcana.1790

Hi, I just wanted to share this and ask if anyone knows what and how it happened. I just tried to log in to the game and the game told me I had the wrong password. I changed it a couple of weeks ago (just before the announcement of mandatory change) and as I have auto-play enabled I have not needed to type in the password since I changed it. Today was no different, I started up the client and waited for it to launch the game, only now I get the wrong password message. I tried logging in to the website and I get the same message. Naturally I suspected that I had been hacked so I have reset the password and now can log in to the site and game again. I have checked my bank and characters, nothing is missing so my question is…what happened?

Edit: Just thought I would add that I didn’t receive any email about attempted logins but I am unsure if that has any bearing.

Vinnt
GW2 Division Leader for Lux Arcana [Lux] on Gandara
http://www.luxarcana.org/gw2/

(edited by FaythArcana.1790)

Password stopped working?

in Account & Technical Support

Posted by: Michael.4791

Michael.4791

Have you checked the security page in the account on this website. It may show off strange IP ranges. If that is true, you should delete those and than proceed to write a ticket and have support check your account.
Sometimes hackers use accounts for botting, so they will not be shown as being changed on first sight. But you need to alert support in order to prevent a possible ban for botting.

Password stopped working?

in Account & Technical Support

Posted by: FaythArcana.1790

FaythArcana.1790

Thanks for the answer Michael. I did check the security page and I removed all authorised IP ranges to be safe. I didn’t consider that it might be botters though, I’ll file a ticket to be on the safe side. Thanks again.

Vinnt
GW2 Division Leader for Lux Arcana [Lux] on Gandara
http://www.luxarcana.org/gw2/

Password stopped working?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

I think you are wise to check with Support. Occasionally we find an account thief gets access and changes a password, but does not immediately strip the account. Better safe than sorry, and the team will help you resecure the account, if needed.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Password stopped working?

in Account & Technical Support

Posted by: FaythArcana.1790

FaythArcana.1790

Thanks Gaile, I got a prompt response from support and they don’t seem to have any flags raised as a result.

Vinnt
GW2 Division Leader for Lux Arcana [Lux] on Gandara
http://www.luxarcana.org/gw2/

Password stopped working?

in Account & Technical Support

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

Thanks Gaile, I got a prompt response from support and they don’t seem to have any flags raised as a result.

Great news. Thanks for letting me know—I am very happy things are A-Ok!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet