(edited by FaythArcana.1790)
Password stopped working?
Have you checked the security page in the account on this website. It may show off strange IP ranges. If that is true, you should delete those and than proceed to write a ticket and have support check your account.
Sometimes hackers use accounts for botting, so they will not be shown as being changed on first sight. But you need to alert support in order to prevent a possible ban for botting.
Thanks for the answer Michael. I did check the security page and I removed all authorised IP ranges to be safe. I didn’t consider that it might be botters though, I’ll file a ticket to be on the safe side. Thanks again.
I think you are wise to check with Support. Occasionally we find an account thief gets access and changes a password, but does not immediately strip the account. Better safe than sorry, and the team will help you resecure the account, if needed.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Thanks Gaile, I got a prompt response from support and they don’t seem to have any flags raised as a result.
Thanks Gaile, I got a prompt response from support and they don’t seem to have any flags raised as a result.
Great news. Thanks for letting me know—I am very happy things are A-Ok!
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet