Passwords.
You should check your email account for any suspicious activity (like requests to change your password YOU did not make). If a hacker has compromised your email account, they can change the password easily by a simple request email to Anet Support. They can then clean up any evidence of this transaction in your email (so YOU don’t realize what is really going on).
Suggestions: Change your email account password to something you have NEVER used before and is 10+ characters then look at any log in information on your email account to see if it has been accessed by anyone but you. If it has, I suggest abandoning the email account NOW and make sure you unassociate it from not only your GW2 account, but ANY other websites you have used it for (especially any Financial or Retail sites).
If that is NOT the case, then try this: When you log in UNCHECK both ’remember" boxes and manually type in the information to log in. If this works, then you can recheck them at a future log in. There have been some reports that those boxes can act strangely for certain players when logging in.
We go out in the world and take our chances
Fate is just the weight of circumstances
That’s the way that lady luck dances
Fate is just the weight of circumstances
That’s the way that lady luck dances
(edited by Brother Grimm.5176)
There has also been a “game forgets password” bug. It mostly (but not always) seems to do with the Apple IOS when people access the forum or game using them. I also read one theory about corrupted email passwords causing this.
ArenaNet Communications Manager
So, i dont know if anyone else has been having this problem, but every time i log into my Guild wars 2 account, i have to change the password
Every
kitten
Time
Even when the auto log on is switched on, i have to recreate the kitten pass every time.
And than Almost every password is taken, apparently because i hacker may have used it, so now my password has to be a random assortment of 25-40 letters, and has to written down each and every kittenin time, is this a thing or am the only being kittened by arenanet at this point?
There are two possibilities. As mentioned here, someone may have your credentials and may be changing your password while you’re inactive on the account. Or, you may be hitting a glitch. Feel free to submit a ticket if you’d like a review. Click “Support” above and then “Submit a request” on the next page.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Safest thing you can do, create another email address, that is not so hard – change all your data for your account, including password.
A tipp for passwords, people tell you to use a lot of special Characters to ensure security. But that is only needed, if your password is very short. As long your password is illogical for machines it can still be readable. A password like hyperactivetreeswitcher is nearly uncrackable.