Guild Wars 2

This is ridiculous. I have never used a 3rd party program. I’ve been using windowed mode only. The only reason i can think of, was that someone reported me for botting. It’s kind of sad that i got banned for no reason. Oh well, i guess i’ll just miss out on the Halloween event and it’s not even my fault.

Edit: Changed the tone of my post to be more friendlier.

This just happened to me as well. Abotu 10 minutes ago. I have never botted nor used a third party programming system. I even report all bots I see. Can someome please help? I didn’t do anything wrong and I really want to play

Same here. Done nothing wrong. I Dont understand, i sent a ticket, hopefully this will be sorted shortly

Step 1: Read -every- other topic just like this in the Account Issues Forum.
Step 2: See that every official response says to submit a ticket.
Step 3: Submit a ticket.

You guys are on the same boat as my friend, I’m trying frantically to help him out, since I only play this game with rl friends. He hasn’t received an email nor did he ever use a third party program. Anet has to do something instead of dropping the ban hammer so quick.

I did. How long would it take to get a reply? And is there anyway I cna live chat with them? Or clal them?

If it takes more than 72 hours to get a response, then there is a thread to post in, but 72 hours is the usual maximum wait unless something has gone wrong. Minimally it can take only a few hours sometimes.

I’m having same problem. My account be banished too, and don’t use nothing program… This is riduculous.

It happened the same thing to me as well, about 15 minutes ago. The message at the log-in window says my account has been terminated for modifying or tampering with the game. I’ve always played according to the rules of conduct, I’ve never done anything wrong, so I don’t understand why my account has been banned.
I’ll wait for any news.

Well, it seems this is an issue with a lot of people, and i’m hoping it’s a mistake on A-Net’s part. I’ll just have to wait it out and hope i get unbanned, but if i don’t, i’ll just move on and never look back.

I can wait, as much as this upsets me I can. I am really wanting to attend this Halloween Event coming up and I just hope everything gets settled:(

Surely must be a mistake. just been on holiday to happen … Waiting for a fast solution.

Same thing here, so freaking kitten off.

have been a dedicated GW fan for so many years.. been waiting so long for GW2..

Have been unable to really get in a play due to ISP problems with there TCOP Connections to GW2 Servers. After 2 months of getting the ISP to look at the problem, finally yesterday was the first full day of play I got to have. Seems the ISP has fixed the problems.

Woke up this morning looking forward to getting to really play GW2.. and it has been terminated!!!! OMG..

I have logged a support ticket, 121013-000193 – but don’t expect to get answered for days. which means I cant play GW2 now.

Please please please Anet act quickly on this, am at my wits end with not being able to play your game.

I also got a perma ban for modifying the game, i have never done so and never will but i sent a support ticket. hopefully this is an error on their side.

I want play NOW. Anet, please…

It seems I’m not along in this quick banning within the last few minutes. I just completed the world event in the Straits and my screen goes black. I simply try to relog in and it saying my account has been terminated? I’m still in shock and now depressed because I can’t play.

Yeah think its an error on there part and due to how quick this is growing would think a response would be coming soon and unlike but would think anet may need to give out some compensation.

I too have been banned. Only change to my GW2 files has been today’s patch…

ya count me in as well i just got home after workin 12 hours hey lets get an hour in or so then ill do my house stuff. Its at least a little comforting to know its not isolated and its seemed to affected many people

@ MikeLewis Thank you.. hope for a speedy recovery,

I just got banned for “modding or tampering” I’ve never did anything just played the game.

same thing happened to me

Just checked my account, and i have a connection to GW2, it is from my IP? so hopefully it is related to this bug.

However I try to click the disconnect button just to be safe and it does not work. i get this error

Page not found
Host
account.guildwars2.com
URL
/account/security/disconnect
JsSrv3/6253001.16765 Instance/14.371072092

Hmm, now I am wondering. I logged in for the first time in over a week and I got a “Your account may have been accessed by an unauthorized individual” and so the account has been suspended until I contact support.

I was like “MAY?” So why am I unable to play if you don’t have specific information?

While it is a different reason given, I wonder if they have a security breech or a flaw in their security detection software somewhere.

I was quite surprised because I use unique passwords for everything and won’t give them to anyone, including my wife

At any rate, here’s hoping we all can get back to playing again soon.

Yea. I at first thought it was just me and a few others but it seems alot of people are getting this problem as well. I don’t even know how to bot or code. Hell, even my connection is so crappy I lag alot. I just really wanna play

Labeled as a cheater too……oh man I hate cheating, now I am been labeled as one.

Not cool, not cool at all.

:(

this is happening to me right now… hope they get back to me soon

Why do I get the feeling that hackers are trying modified GW2 clients in their attempt to gain access to other people’s accounts, and thats what is causing the bans as the scripts detect the modified client?

Whether thats true or not, remains to be seen.

I got the same problem with terminated account. I have no idea what a BOT is and have enough trouble with the NEW TAB’s to communicate with let alone know how to modify or tamper with the problem. This must be an
ANET programing problem. Hopefully someone will get the straighted out SOON.

Ivor Elleshar.2567:

It seems I’m not along in this quick banning within the last few minutes. I just completed the world event in the Straits and my screen goes black. I simply try to relog in and it saying my account has been terminated? I’m still in shock and now depressed because I can’t play.

This is exactly what happened to me just a couple of hours ago as well. I am thinking something is wrong on their end.

[img]http://imageshack.us/a/img836/4605/21124754.jpg[/img]

Its happen after 10min in wvw reset

I’m sorry to hear that this many people are being affected by what seems like a false positive on A-Net anti bot detection software.

I bet you some if not all of you are sing some kind of hardware gaming pad or multi button mouse like the g600. I am using a combo of both the Nostromos game-pad and the Logitech G600, I barley talk on any game chat (my guild uses mumble). I have had issues in the past in other game with this same setup. In Aion I was approached by a GM who literally follow me around and purposely talked to me to make sure i was not a bot.

I hope Anet get these sorted out because this only hurts the true customers. meanwhile the real botters are in game laughing it up.

This also just happened to me. Ridiculous. I often complain about bots in-game to other people and now I get this.

Many sad faces. I hope the issue gets resolved soon.

4 hours now, update Anet?

the waiting is torture…

cristelle.3468:

i also got banned for something that i didn’t do and my support tab is not working it won’t access my account cause i got “terminated”. So how can I report my issue? I can’t even get a ticket?? please help

You should be banned, for using Windows Vista 32bit

:P

Yep… same here… had my dad send a ticket.. hope this resolves.. I am so glad its a bug. =3=

Bleh, i’ll just find something else to do this weekend.

cristelle.3468:

i also got banned for something that i didn’t do and my support tab is not working it won’t access my account cause i got “terminated”. So how can I report my issue? I can’t even get a ticket?? please help

You can submit a ticket through the “Ask a Question” tab in support.

I hope this all gets sorted out soon. Many unwarranted terminations by the looks. If it’s not a security issue or bad detection programming it could be an antivirus having problems with the latest patch files.

I just want to play this wonderful game and now I’m forced to emerge from my man cave into the burning sunlight of the outside world

Your not alone i was also banned. . . i never botted and even reported botters and all my reports were justified. . . i never bought gold or click any scamming sites. . . such a sad sad day i love this game

It’s pretty simple…Anet..

Step 1: Investigate
Step 2: See if the info adds up to see if that player is a bot.
Step 3: If its a bot then ban the account or otherwise
Step 4: Pay that person a visit whoever reported them as a bot and ask them why they assume that player was a bot.

It’s pretty simple and makes life easier instead of jumping the gun. You do want to keep happy customers yes?

I’m not trying to talk down on ya or anything but banning an account without any investigation is quite ya know.. disappointing / inexperience whoever is in charge of that job.

Anyways I love the game and keep up the good work.

I’m in the same boat as well. Wouldn’t even think of using something, heck I’m only level 40, I play casually, and am always chatting in game, and enjoying it. I have been reporting botters like everyone else. This happened tonight, and not sure what would trigger or warrant it, but I’m glad to know that it seems to be pointing towards a bug of some sort.

MikeLewis.7496:

Hi all,

I’m investigating this situation. It’s not clear exactly what happened at the moment, but I will try to keep this thread updated as we learn more.

Thank you for your patience and understanding while we sort this out.

Thank you so much!

I have also been banned for tampering with the game which I would not even know how to do. I did have update and played after update but when I tried to log on later got the banned message. I have tried to submit a support request but it seems like the support site is having issues. I will attempt to submit one again. I hope to see an update here from the security coordinator soon.

I was thinking maybe that my antivirus had some issues with the new files from the latest patch, but many people are being unjustly banned for varying reasons so I’m guessing a security issue (I hope not) or bad detection software.

In any case I’m sure they’re doing all they can and hell we might even get a little compensation if we’re lucky. It’s not as if we’re being neglected or anything

It seems like there are so many legit players being banned and yet I currently still see TONS of naked botters in-game at the moment!

Ya, I tried to login tonight and had a panic attack. I’ve spent kitten amounts of time on this game! Making friends, dragging friends, in, money, etc. I try to login for the weekend dungeon runs during my best connection time and…! I thought I had been hacked or something!

Seeing this thread after submitting a ticket though actually calms me a little. It’s not just me. I’d never use and never will use any other programs etc. Where is the pride if you didn’t do things yourself?

Uriel Saintclair.6345:

MikeLewis.7496:

Hi all,

I’m investigating this situation. It’s not clear exactly what happened at the moment, but I will try to keep this thread updated as we learn more.

Thank you for your patience and understanding while we sort this out.

Thank you so much!

yeah thanks, but almost 4 hours ago.. update please as this is obviously not an isolated incident. Bugs in game is one thing but an error that is stopping players been being able to use there product is another. Couple that with no regular updates here as to the problem, as well as no speedy technical support its just disappointing.

I put up with the bugs, little errors, hot fixes as we go along and the community builds the game is EPIC so it grows as I/we grow, and we all go through growing pains. Perfectly acceptable.

But not having Live support or speedy 1 hour support for fundamental framework issues that is stopping a paying customer from playing is really bad. I understand you must have a lot of players, alot of support tickets, but that just means you hire more staff. And if costs or margins do not allow for the hire of more staff to speed track fundamental errors… then the game should not have been released.

Comunication Anet, you ask it from us… we expect the same from you.

I felt the same way. im still waiting on a reply on my ticket what about you guys