Guild Wars 2

I recently send an email to Arenanet about an infraction I think was injustified (this thread is not about that, so please don’t delete). In response I recieved an email that looks very much like phising scam:

Hello,

We are sending this automatic update because you indicated in your ticket that your Guild Wars 2 account may have been compromised or hacked. Generally, a game account is compromised as the direct result of the compromise of the e-mail account associated with the game. In the case of Guild Wars 2, that would mean the e-mail address you use to log into Guild Wars 2 and its password may be known by a hacker.

In order to ensure the security of both your Guild Wars 2 account and your e-mail account, you should immediately take the following steps:

1. Obtain anti-virus software, make sure it is updated with the latest files, and do a full scan of your system for viruses and key-loggers.
2. Change the password on your e-mail account. The new password should be one you have never used anywhere else.
3. Change the password on your Guild Wars 2 account. That new password should be one you have never used anywhere else and should not be the same as your new e-mail password. You can reset your Guild Wars 2 password by entering your e-mail address here: https://account.guildwars2.com/reset-password

If you still have concerns about the security of the e-mail account that you used to submit this ticket, you may wish to create a new ticket using a completely different e-mail account. If you do so, please reference the number of this ticket in the subject line of the new one that you create.

We look forward to helping you, and an agent will reply with more information as soon as possible.

Normally I’d just delete this because this very much looks like phising scam. One reason is because I never submitted a ticket about my account being compromised and second they ask for my password (which Anet staff would never do).

What concerns me though is that this is a reply from a mail I sent directly to forums@arena.net which could mean that it did come from anet after all.

Is there a noble soul out there willing to shed some light on this subject?

I received that exact same email in response to a ticket I submitted to CS. I do know that correspondence sent to forums@arena.net are replied to using the same forms and addresses as correspondence sent to CS (Zendesk).

I don’t believe it is a phishing email. But, you can ignore it, as I did mine (since it did not really address the issue I had contacted them about).

Gaile Gray.6029:

This is not a phishing e-mail. How can you tell? It does not ask you, nor take you to a page that asks you, to provide account-sensitive information. (Even the reset process only asks for your e-mail address and nothing else.)

You can verify that you’re on an official page by carefully reading the URL and noting that it is going directly to our account management section.

I commend the care with which you review e-mails, but in this case, with these exact links and requests, you can rest assured this one is ok.

Alrighty then. My apologies for the false alarm