Phone Support?
I dont think they do, but I wish they did. I’d love to have a word with someone about my predicament.
There isn’t phone support. Submit a ticket at: https://en.support.guildwars2.com/app/ask/
It’s your only option.
There is no phone support. If there was, I can almost guarantee you would be on hold for hours(6+).
ArenaNet Communications Manager
There is no phone support. If there was, I can almost guarantee you would be on hold for hours(6+).
Not six hours, but we did find that the hold times were far too long, and that’s one of the reasons why we do not offer phone support. You’ll note there’s a ticket in this forum where a player’s issues were resolved in about 25 minutes. Take heart! I believe you’ll be helped very soon.
Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet