Phone Support?

Phone Support?

in Account & Technical Support

Posted by: Hubatka.2379

Hubatka.2379

is there phone support because i need my email changed but well i want to get it done quick and phone support usually is quicker

Phone Support?

in Account & Technical Support

Posted by: DreadfulBelle.5789

DreadfulBelle.5789

I dont think they do, but I wish they did. I’d love to have a word with someone about my predicament.

Phone Support?

in Account & Technical Support

Posted by: White Wolf.3291

White Wolf.3291

There isn’t phone support. Submit a ticket at: https://en.support.guildwars2.com/app/ask/
It’s your only option.

Phone Support?

in Account & Technical Support

Posted by: Carbine.4706

Carbine.4706

There is no phone support. If there was, I can almost guarantee you would be on hold for hours(6+).

Phone Support?

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

There is no phone support. If there was, I can almost guarantee you would be on hold for hours(6+).

Not six hours, but we did find that the hold times were far too long, and that’s one of the reasons why we do not offer phone support. You’ll note there’s a ticket in this forum where a player’s issues were resolved in about 25 minutes. Take heart! I believe you’ll be helped very soon.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet