Please Arenanet help me! :'(

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Tosha Daydreamer.9251

Tosha Daydreamer.9251

Think so. Have you contacted support yet?

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Gehenna.3625

Gehenna.3625

Try support instead of the general forum. It sucks when that happens but general chat is not the place for this.

It’s a game forum. The truth is not to be found here.

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Smoothy.1085

Smoothy.1085

The endless support questions before i can actually support a ticket, i cant find it :s
and btw, i checked my email and it says someone from 3 different places tried to acces my account yesterday
wanted to acces my account

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Pants.8315

Pants.8315

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Smoothy.1085

Smoothy.1085

thank you …..

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Smoothy.1085

Smoothy.1085

And IF i get my account back (i dont think i will but lets say if) and he deleted my characters and sold my stuff, will arenanet do something about it? will i get my stuff back? will i get my €60 back?

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Veeber.3192

Veeber.3192

And IF i get my account back (i dont think i will but lets say if) and he deleted my characters and sold my stuff, will arenanet do something about it? will i get my stuff back? will i get my €60 back?

If you have proof that it is your account, you will get it back. Anet can’t do account rollback at the moment but will be able to in the future, there is no ETA on this. You wont get you €60 back unless you request a refund (only available if you bought it from buy.guildwars2.com) and in this case the account will be permanently closed.

Please Arenanet help me! :'(

in Account & Technical Support

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

For issues like this, always get in touch with Support as soon as possible by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

We will be able to offer account restorations in the future but we cannot offer that service quite yet.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet