Please Stop banning our guild leaders.
Are you saying you want guild leaders to be automatically excluded from suspensions or bans no matter what they may have done?
Well its a bit fresh banning a gm just because they get sent gold from other guild members. tell me what you think they have done against the games rules?
I have no idea what they did to get banned, but apparently ArenaNet believes they did something. Assuming your friends are getting banned for doing things that violate the terms of service, it might be better to ask your friends to stop doing whatever it is they’re doing.
If your friends put in tickets asking to have their bans checked again, and ArenaNet decides the bans (or suspensions) were in error, they’ll let your friends back into the game.
But if your buddies really were doing something against the terms of service, don’t expect any leniency for them.
gassy, he said their guild leader is getting banned for taking donations to help pay for WvW. There is nothing in the EULA that says we can’t send gold through the mail to people. I think what is happening is Anet thinks that you guild leader is buying gold. But even then, its not like one person would be giving him 100g+
He is assuming this is the reason. Only ArenaNet (and possibly the guild leader) knows what is really going on. People give each other gold all the time in GW2 and don’t get banned for it. I’m not going to assume that’s all that is involved in this case.
I am not assuming anything people are getting banned for gold buying when it is actual donations from guild members. It is the auto system which is creating the bans and then anet are taking 3 days to unban these people.
It is all the more frustrating as these same people are our main commanders and to not have them on reset and over the weekend because Anet cannot sort their systems out is annoying to say the least. First time yeh ok it happens, second adn third time something needs to be done.
It would be fine if people could actually donate to the guild bank, but the guild bank is buggy and this is often not possible, as was the case last night and previous nights.
Please Stop banning our guild leaders.
in Account & Technical Support
Posted by: mercury ranique.2170
I am not assuming anything people are getting banned for gold buying when it is actual donations from guild members. It is the auto system which is creating the bans and then anet are taking 3 days to unban these people.
It is all the more frustrating as these same people are our main commanders and to not have them on reset and over the weekend because Anet cannot sort their systems out is annoying to say the least. First time yeh ok it happens, second adn third time something needs to be done.
It would be fine if people could actually donate to the guild bank, but the guild bank is buggy and this is often not possible, as was the case last night and previous nights.
Do you have any proof to back-up your claim!!
It is very good you are protecting your guildleader. And I’m not saying that Arenanet is not making mistakes. But they have assured all of us numerous times that people are not automaticly banned!! So by claiming they are you are calling them liars. That is a hard statment. Do you have any hardocre proof your leader have never ever been involved in any goldselling??
In the end it is his word against that of arenanet. So lets see. A company that actually doesn’t have anything to gain by banning you leader for nothing or a single leader who has a lot of pride too loose when admitting he/she did something wrong.
I believe Arenanet.
You are a worthy and loyal guildmember and that is very good and it shows your the kind of person I like. But please understand my point of view as well.
Solid proof or your leader is getting banned with good reason and not ‘just’ for sending and recieving some gold from members is needed here before I believe your leader.
Arise, opressed of Tyria!
Geez guys give the guy a break. Why do you always think that everyone is in the wrong if they get banned. You guys take the guilty until proven innocent approach. Its supposed to be the other way around.
I’m not assuming the guild leader is guilty, but I’m also not assuming he’s innocent. I don’t know one way or another, and the op might not know either. It’s for ArenaNet and the suspended/banned player to determine.
Please Stop banning our guild leaders.
in Account & Technical Support
Posted by: mercury ranique.2170
Geez guys give the guy a break. Why do you always think that everyone is in the wrong if they get banned. You guys take the guilty until proven innocent approach. Its supposed to be the other way around.
The thing is that Arenanet respects you by not putting everyone on public trial, but the situation is that the trial has been and they have been found guilty. Now there is room for appeal wich means prove your innocent.
My point is that a lot of people, including guildleaders are crying over their ban, know exactly what they did wrong, but are telling a fairy tale to their friends. If someone is banned I assume that is for a reason.
Arise, opressed of Tyria!
Maybe it is because anet just see 1 person getting gold from X number of other accounts. And maybe this is a known pattern for gold sellers, hackers, or any other scam that exists.
So yes maybe you did nothing wrong, but the admins don’t have cameras on each computer of the player to see if it is actually the real guy pushing the button.
To my knowledge, no one is immediately banned from an automatic system. There are probably automatic systems to FLAG certain accounts which require extra attention, but real live people review each accounts before they are banned.
Maybe it is because anet just see 1 person getting gold from X number of other accounts. And maybe this is a known pattern for gold sellers, hackers, or any other scam that exists.
So yes maybe you did nothing wrong, but the admins don’t have cameras on each computer of the player to see if it is actually the real guy pushing the button.
Thing is, the donating accounts would be banned as well, then.
I’m not assuming the guild leader is guilty, but I’m also not assuming he’s innocent. I don’t know one way or another, and the op might not know either. It’s for ArenaNet and the suspended/banned player to determine.
Are you actually reading what I wrote? The previous times this has occured the ban has been lifted as Anet were in the wrong. So no the guild leader is not guilty and is indeed innocent. But it has taken 3 days to lift the ban due to awful customer support.
How difficult can this be to comprehend?
Auto banning systems should only be used if there is the customer support to resolve issues in case of errors. This is completely lacking.
And like most people said here, there is no auto banning in this game. Each ban is reviewed by a moderator. So yes they found something suspicious about your leader, and maybe he wasn’t honest with the members. Anyway looks like you will protect him in any case. We are all guilty unless proven innocent.
Please Stop banning our guild leaders.
in Account & Technical Support
Posted by: mercury ranique.2170
I’m not assuming the guild leader is guilty, but I’m also not assuming he’s innocent. I don’t know one way or another, and the op might not know either. It’s for ArenaNet and the suspended/banned player to determine.
Are you actually reading what I wrote? The previous times this has occured the ban has been lifted as Anet were in the wrong. So no the guild leader is not guilty and is indeed innocent. But it has taken 3 days to lift the ban due to awful customer support.
How difficult can this be to comprehend?
Auto banning systems should only be used if there is the customer support to resolve issues in case of errors. This is completely lacking.
Indeed how difficult is it for you to comprehend. THEY ARE NOT AUTOBANNING.
So please stop making false aquisations. What you are doing is wrong and imo outragious.
You guildleader has been banned everytime cause he did something wrong. the ban was lifted after it was reviewed for the second time by a real person.
Do not defend someone else. Your guildleader is wise enough to not go into this discussion. The most likely reason is that he knows how lucky he was to get away.
So please stop this ridicilious discussion where you are blaming Anet for things they didn’t do.
I repeat: ANET DOESN’T AUTOBAN
As a normal player of the game, you shouldn’t have to worry that you might get banned for doing something that you didn’t think was wrong. We know it’s a very serious action to ban an account, and we don’t want to take that action arbitrarily or subjectively. Our goal is to only ban when we’re sure
Mike O’Brien is the president and co-founder of Arenanet. I rest my case
Arise, opressed of Tyria!
I’m not assuming the guild leader is guilty, but I’m also not assuming he’s innocent. I don’t know one way or another, and the op might not know either. It’s for ArenaNet and the suspended/banned player to determine.
There’s a middle fence? A grey zone? But that’s not what this thread is about. It’s not about guilty or innocence, it’s about the fact that the same people are getting flagged and banned, later unbanned, over and over. It doesn’t inspire confidence in the system now does it? This is the issue at hand.
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ArenaNet Communications Manager
As you know wvw can get very expensive. Every friday we take contributions from guild members to cover the weeks seige and upgrades. The last 3 weeks we have then had those people banned. Yes we could put gold directly into guild bank but sometimes the guild bank is glitched and people cannot use it.
The system for banning people in the game is ridiculous and needs to be dealt with. To take 3 days to clear a banned person who has not broken any rules is inexcusable service.
May as well add the message suppression system is also a joke.
I would need to have some data to review this. Ticket numbers would help. If I know more, I can investigate, but right now this isn’t really a thread that is going to help make positive changes, it’s just more of a rant.
If you want this looked into, provide ticket numbers, please.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet
There’s a middle fence? A grey zone? But that’s not what this thread is about. It’s not about guilty or innocence, it’s about the fact that the same people are getting flagged and banned, later unbanned, over and over. It doesn’t inspire confidence in the system now does it? This is the issue at hand.
I didn’t see anything in any of the op’s posts saying that the same people were being “banned, later unbanned, over and over.” All I saw were posts saying his guild leader(s) was/were being banned. Did I miss a post?
Regardless of whether someone is suspended/banned once or multiple times, only ArenaNet and probably the actual player know what’s really happening. For everyone else it’s all hearsay.