Guild Wars 2

DISCLAIMER: This is Loyheta.7294 speaking…. Bina Fydan is not responsible for my actions.

I have been waiting for a week for a seemingly simple issue. Also because of your vagueness and backwards prioritization I have no lost my [wrong] account due to hacking. I have done everything in my power to resolve this. Due to sloppiness I have now lost my GW1 and 2 accounts as well as my GW2 [correct] account (due to amazingly bad implementation of serial registration).

I have been patient… I have gone to every length to get any feedback or reassurance… or even an estimation. I have PMed Gaile on here… 2 tickets on supprot, 1 ticket through NCSoft, scoured the interwebs for a phone number for you guys. Posts and messages on reddit and facebook.

I have been very supportive of this game: testing during all BWEs and stress tests, recruited 6 friends to buy this, purchased 20 dollars worth of gems and got the DE directly from you guys rather than GameStop…. I even chipped in some money to send you guys some cupcakes. I have been a raving fanatic of this game since I heard about it. It honestly is the most fun I have ever had. I really just want some direct communication about these things. You can’t keep your customers blind and expect them to sit there unquestioning.

I love this game…. the passion and love you guys poured into it can be felt… it is simply amazing. Please take some easy steps in the next few days to show that you guys really care. Add secret questions to change email, get temps to help sort out all the tickets, add CVV verification to credit cards… allow them to be removed, but most importantly…. respond to tickets… we are being neglected and that is probably why you guys are getting slammed with fines from chargebacks. Please show us you care.

If you want to help me out you can get my accounts (GW1 and 2) back from those hackers (Loyheta.5638) Then you can move my key/make my account live for the account I wanted my serial key on Loyheta.7294. Most mmos have you make an account and THEN add the serial keys to it…. not this backwards method of enter the same info and get a second different account. I am reaching my breaking point and I will probably do a chargeback on the 15th if I get no progress.

Much love guys… good luck

Didn’t read it all, but I see you mention near the bottom that your account was hacked. You should post here if you haven’t already as that is where they asked people to post their support tickets:

https://forum-en.gw2archive.eu/forum/support/account/Account-Hacked-Permanently-Banned-Post-here-merged-1

Thanks Anonymouse posted and now waiting

Anyone receive an update for serial related tickets? I wish to know if there is any progress being made.

Bina Fydan.3512:

DISCLAIMER: This is Loyheta.7294 speaking…. Bina Fydan is not responsible for my actions.

I have been waiting for a week for a seemingly simple issue. Also because of your vagueness and backwards prioritization I have no lost my [wrong] account due to hacking. I have done everything in my power to resolve this. Due to sloppiness I have now lost my GW1 and 2 accounts as well as my GW2 [correct] account (due to amazingly bad implementation of serial registration).

I have been patient… I have gone to every length to get any feedback or reassurance… or even an estimation. I have PMed Gaile on here… 2 tickets on supprot, 1 ticket through NCSoft, scoured the interwebs for a phone number for you guys. Posts and messages on reddit and facebook.

I have been very supportive of this game: testing during all BWEs and stress tests, recruited 6 friends to buy this, purchased 20 dollars worth of gems and got the DE directly from you guys rather than GameStop…. I even chipped in some money to send you guys some cupcakes. I have been a raving fanatic of this game since I heard about it. It honestly is the most fun I have ever had. I really just want some direct communication about these things. You can’t keep your customers blind and expect them to sit there unquestioning.

I love this game…. the passion and love you guys poured into it can be felt… it is simply amazing. Please take some easy steps in the next few days to show that you guys really care. Add secret questions to change email, get temps to help sort out all the tickets, add CVV verification to credit cards… allow them to be removed, but most importantly…. respond to tickets… we are being neglected and that is probably why you guys are getting slammed with fines from chargebacks. Please show us you care.

If you want to help me out you can get my accounts (GW1 and 2) back from those hackers (Loyheta.5638) Then you can move my key/make my account live for the account I wanted my serial key on Loyheta.7294. Most mmos have you make an account and THEN add the serial keys to it…. not this backwards method of enter the same info and get a second different account. I am reaching my breaking point and I will probably do a chargeback on the 15th if I get no progress.

Much love guys… good luck

This about sums up how I feel at the moment too. I have the same serial key issues, I don’t think I was hacked, but then I’ve not been able to get into game to find out..