Possible Compensation?
You would need to speak to CS about your issue. Top of Page – Support – Submit a Request. Good luck.
A couple weeks ago I purchased the digital heroic edition of Guild Wars 2 via PayPal, being recommended to the game by a friend who has been playing for some time now. Since then I have put in hours of gameplay and enjoyed it all thoroughly. The friend and I recommended the game to another friend and when he bought the game he informed us that he bought the game not a week after I did for half off. Had I known there was going to be a sale, I would have waited another few days before purchasing. Do you think it would be possible to provide me with compensation for the sale or at least upgrading me to the digital deluxe edition?
Let me give you a real life analogy to help you out. I bought a carton of Milk last week, and enjoyed it thoroughly. Then this week, the market has a big sale on Milk. Am I entitled to a refund for the Milk that I purchased for full price, and enjoyed it for a week?
Or there actually businesses out there that give retroactive sale prices? Sales are for a set period of time. If you miss it by buying before or after then no, there isn’t a refund. Going into a shop and demanding the sale price on something that is no longer on sale or was on sale before you bought is refused as a matter of both policy and common sense. When is the cutoff? A week? A month? A year? There has to be a firm cutoff or people will be wanting sale prices on items they bought years before.
ArenaNet Communications Manager
On the positive side, you’ve been playing longer and have amassed more in-game items and wealth.
I’m sorry we can’t offer extensions on sales such as you are requesting and hope you’ll understand why that is so.
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet